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Customer Support Technician, A. Entry
Customer Support Technician, A. EntryRobert Half • Tallahassee, FL, US
Customer Support Technician, A. Entry

Customer Support Technician, A. Entry

Robert Half • Tallahassee, FL, US
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Job Description

Job Description

We’re seeking a detail-oriented, customer-focused professional to join our team as an IT Support Technician . This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.

In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.

Key Responsibilities :

  • Provide remote assistance for password resets, account access issues, and general troubleshooting.
  • Accurately document support activities and resolutions in the ticketing system.
  • Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.
  • Support account activations, role assignments, and password management within utility systems.
  • Maintain up-to-date customer and technician records in the ticketing system.
  • Manage incoming service requests, generate tickets, and route them to appropriate teams.
  • Collaborate with team members to ensure clear and effective communication across the organization.
  • Assist with software and application-related issues to ensure optimal system performance.
  • Adhere to IT support policies and procedures to deliver a seamless customer experience.

Qualifications :

  • High school diploma or equivalent required.
  • 1–2 years of experience in a customer call center or help desk environment.
  • Minimum of 1 year of hands-on experience troubleshooting software issues, password resets, and network connectivity problems.
  • Proficiency with Microsoft Office Suite, Windows operating systems, and Outlook in a networked environment.
  • Basic understanding of PC hardware and LAN / WAN environments.
  • Strong verbal and written communication skills to effectively support customers and collaborate with team members.
  • Ability to install and provide technical support for software applications and operating systems.
  • Proven problem-solving skills and sound decision-making in a fast-paced support setting.
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    Support Technician • Tallahassee, FL, US