Victim Service On Call Advocate

Job Description

Job Description

Salary : $200 stipend; $15 per hour

Job Description

JOB TITLE : Victim Service On Call Advocate

REPORTS TO : Victim Services Coordinator

COUNTIES : Calhoun, Carroll, Crawford, Monona

BENEFITS : Part time position; Non-Exempt, typically works one week per month performing on-call advocate duties

Position Summary

The On-Call Victim Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic violence, homicide, and other violent crimes. This part-time position responds to crisis situations as part of an on-call rotation, delivering mobile advocacy and emergency response services within the designated service area.

Key Responsibilities

Crisis Response and Advocacy Services

• Respond promptly and appropriately to crisis calls, including within one hour of notification.
• Maintain readiness for on-call duties (phone charged / on, fit for service, substance-free).
• Provide trauma-informed direct support through face-to-face interactions, phone calls, and mobile advocacy.
• Complete intakes, service logs, needs assessments, confidentiality agreements, and referrals accurately.
• Ensure accurate, timely data entry and record keeping.
• Establish and uphold clear professional boundaries with clients, following ethical guidelines and organizational policies. Ensure all interactions remain respectful, professional, and focused on client well-being while maintaining confidentiality and avoiding conflicts of interest.
• Offer resource navigation and referrals; maintain current knowledge of available community resources.
• Collaborate with supervisors and report client concerns as needed.
• Participate in on-call rotations, providing crisis response for seven-day periods, including holidays (if applicable). Flexibility to work irregular hours, including evenings, weekends, and holidays as needed.

Professional Conduct and Communication

Community and Interagency Collaboration

Training & Professional Development

Staff Wellness & Support

Qualifications

Previous employment or volunteer work in human services, community agencies, or other related nonprofit or social change organizations a plus.

Skilled in time management, organization, and multitasking.

Criminal and child / dependent adult abuse background checks

FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.