MUSCP - Medical Office Assistant - EDS Center at West Ashley Medical Pavilion

MUSCP - Medical Office Assistant - EDS Center at West Ashley Medical Pavilion

Charleston, South Carolina

MUSCP - Medical Office Assistant - EDS Center at West Ashley Medical Pavilion

Job Description Summary

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background. Responsible for evaluating scheduled patient visits to identify and resolve funding / coverage with either assistance applying for financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for services; and provide patients co-payment / deductible / deposit information to be paid prior to services rendered.

Entity

MUSC Health Partners (MHP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004965 CFC PC West Campus EDS

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Obtain and update demographic and insurance information for all patients.

Meet standard productivity metrics while performing the pre-registration and registration process.

Complete all regulatory and compliance related forms for the visit.

Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.

Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Additional Job Description

Required Minimum Training and Education : High School diploma or equivalent education required. One year of customer service experience. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Required Licensure, Certifications, Registrations : n / a

Physical Requirements

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands / wrists / elbows and shoulders, reach in all directions. Maintain 20 / 40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and / or carry objects weighing 20 lbs (+ / -) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined / cramped spaces.