Program Manager - Co-Responder Team

WellPowerDenver, CO, US

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Program Manager - Co-Responder Team

Learn what it is like to work at the Mental Health Center of Denver : Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

Commitment to Pay Equity : Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification / licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

Benefits Statement : All full-time, benefits eligible employees will be eligible for MHCD's benefits plan. For a full description of benefit offerings, please visit : https : / / mhcd.org / workplace-of-choice / .

Covid Vaccination Notice : Under the COVID-19 mandate issued by the Denver Department of Public Health and Environment on August 2, 2021, current MHCD personnel must be fully vaccinated, or be approved for exemption, no later than September 30, 2021. "Fully vaccinated" means two weeks (14 days) after receiving the final dose of vaccine. The "final dose" is the second dose of a two-dose vaccine (Pfizer or Moderna) or the single dose of a one dose vaccine (J&J).

New Hire Salary Range : $65,365 - $76,900 / year

Position Summary

Provide clinical and administrative supervision to a multi-disciplinary clinical team responding to mental health related calls with the Denver Police Department. Provide supervision to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines. Provide direct clinical services in support of line staff as needed for coverage.

Essential Job Functions

Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
Provide direct crisis services responding to mental health related 911 calls to back up line staff.
Coordinate team services with the City and County of Denver and the Denver Police Department.
Coordinate services with other service providers and crisis teams.
Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
Participate in the selection process for internal and external candidates for clinical and support positions.
Conduct timely audits to ensure compliance with MHCD policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
Maintain a trauma informed environment of wellbeing.
Perform other responsibilities as required or assigned.

Education : Master in Social Work, LCSW or LPC required, CAC II / III preferred, Spanish preferred

Experience : Three years in mental health or human services field; 2+ years supervisory experience required. Experience in integrated mental health and primary care service and or nursing preferred

Skills and Competencies :

Knowledge or ability to learn and practice trauma informed principles and practices.

Solid customer and community relations and interpersonal skills.

Ability to prepare clear and concise written memos, letters and reports of a complex nature.

Solid understanding and knowledge of community resources.

Ability to supervise a multi-disciplinary staff.

Ability to chart, document, review and present clinical cases to various audiences.

Demonstrated ability to understand different cultural needs of consumer and communicate effectively.

Ability to coordinate services with the Denver Police Department and other stakeholders.

Solid knowledge of clinical supervision.

Solid knowledge of crisis intervention, case management skills and care coordination.

Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.

Solid knowledge of management applications as they relate to the mental health environment.

Ability to create a treatment and / or outcome plan with measurable results. Includes transition and discharge planning.

Ability to communicate effectively and work cooperatively with internal and external customers.

Supervisory Responsibilities : Clinical Staff

Machines and Equipment to Be Used : Computers, calculators, fax machines, copiers, telephone and a variety of other office / clerical equipment.

Typical Physical Demands : Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and / or clinical equipment.

Working Conditions : May require occasional evening or weekend hours.

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Program Manager • Denver, CO, US