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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Waste ConnectionsEugene, OR, United States
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Sanipac , is seeking a high-energy, detail-oriented Bilingual CSR to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!

Location : Eugene, OR

Schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM

Pay : $20.00 / hour. + $0.50 / hour for bilingual applicants

  • Full Benefits : Medical, Dental, Vision, Life, Disability, FSA
  • Paid holidays off & Generous PTO .
  • 401(k) with company match
  • Opportunities for career growth within a stable, nationwide company
  • A culture built on teamwork, respect, and integrity

Work Environment : On-site position (in-office only)

Responsibilities.

  • Answering high volumes of incoming calls from new and existing customers
  • Assisting with service start, changes, cancellations, and billing inquiries
  • Responds to voicemail & email inquiries from customers.
  • Using company systems to input and manage customer account data
  • Resolving service issues with professionalism and accuracy
  • Coordinating with other departments to resolve issues quickly
  • Maintaining a positive, can-do attitude-even during peak call times
  • Various office tasks in other areas as needed.
  • You should be able to start tasks on your own, work well by yourself and with others.

    • Working Environment :

  • Comfortable and well-lit office in a professional call center
  • Individual workstations with computer, headset, and phone
  • Fast-paced, team-driven atmosphere with minimal downtime
  • Long periods of sitting, typing, and phone interaction required

    • What We're Looking For :

  • Ability to speak English and Spanish
  • Strong communication and problem-solving skills
  • Proficient in Microsoft Word, Excel, and email systems
  • Ability to type quickly and accurately (10-key experience required)
  • High-volume customer service a plus!
  • If applying through indeed
  • To be considered for any of our current openings you must complete an application through our direct website : www.wasteconnections.com

    • Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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    Bilingual Customer Service Representative • Eugene, OR, United States

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