Corporate Director of Alumni Services

Job Description

Job Description

Job Title : Corporate Director of Alumni Services

Reports To : Vice President of Patient Access

Location : Remote

Schedule : Monday-Friday 8am-5pm MST with some evenings & weekends

Compensation : $75,000-110,000 / year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint . Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction . Our mission is simple : saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY : As a key member of the Northpoint team, the Corporate Director, Alumni Services is responsible for oversight of the alumni program as well as supporting the alumni team in scheduling, communicating, planning, and executing events and meetings in their assigned market. This person will track merchandise and inventory, oversee Northpoint alumni programs, and provide long lasting recovery support. This position strives to ensure that graduating clients transition smoothly into a recovery centered life, while keeping them connected to the Northpoint community and the alumni program. This is truly the heart and soul of our successful outcomes.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE :

• Provide leadership support, mentorship, training and development to alumni coordinators within their respective markets
• Engage market operational teams in understanding the scope and philosophy of alumni services
• Provide consultation to operational teams on observations occurring within alumni services relevant to treatment objectives for the purposes of process improvement
• Contribute to company morale through updates on alumni progress and "success stories" on a consistent basis
• Create and maintain policies and procedures for alumni programs across all markets
• Maintain internal policy regarding passing of alumni, including but no limited to engagement with relevant executive team members and relevant market personnel on alumni passing
• Create foundational structures for Imagine by Northpoint staff to engage graduating families in outcomes data gathering
• Provide recommendations and insights for building and support of Imagine alumni structures
• Analyze trends in alumni engagement, event attendance, and referral sources to inform strategy
• Develop quarterly and annual alumni program performance reports for executive leadership
• Travel to each market to evaluate alumni performance and achievement of goals
• Support market alumni coordinators within their markets for meeting engagement and meeting Key Performance Indicators (KPI's) for referrals to treatment with Northpoint
• Lead weekly alumni coordinator staff meetings
• Lead quarterly alumni coordinator staff trainings in person and virtually
• Oversee and maintain the CRM database of alumni and their outcomes; provide reports and regularly ensure data is input correctly
• Provide structured estimates for alumni expenses for events and operations to the executive team for review and approvals
• Complete Risk Assessments for large alumni events, as directed
• Engage Market Leadership in approvals and analysis of monthly commission payments for online review completion
• Engage Market Leadership in analyses of engagement with exit survey completion from patients graduating treatment
• Participate in company-wide outcomes analysis through increasing and maintaining engagement in exit surveys for patient satisfaction
• Supervise all alumni social media and ensure its efficacy and growth month to month across markets
• Oversee the inventory of alumni merchandise in each market ensuring that every location has adequate stock
• Manage relationships with vendors
• Oversee the generation of online reviews for each program in each market for adult programming and adolescent programming
• Intermittently observe and attend Alumni meetings in each market on a regular cadence (across all service lines)
• Provide insights and support to executive leadership team through collaboration and consultation on staff morale, operations needs, and patient engagement
• Assist alumni coordinators in planning and executing large annual events (Alumni BBQ, holiday celebrations, camping trips, conferences, muggings, etc.)
• Provide each market with resources that support ongoing recovery support, post treatment
• Maintain crisis response plan for alumni who relapse or experience mental health emergencies
• Consistently meet market goals for attendance at alumni meetings and events
• Consistently meet market % goals for exit survey completion
• Plan and execute cross-market recovery education events
• Identify new partnership opportunities with community organizations to expand alumni resources and build business relationships
• Develop pilot programs and assess their scalability across markets
• Evaluate and recommend new technologies or platforms to improve alumni engagement and alumni referrals
• Manage all alumni budgets
• Participate in a regular cadence of corporate leadership meetings with Business Development and Marketing teams to refine and assess alumni referrals and their contribution to KPI's
• Maintain relationships with facility staff, Program Directors, & Executive Directors in order to maintain the wellness and accountability of both the alumni program and alumni staff
• Collaborate with other department leads effectively when needed
• Create and develop new alumni programs to coincide with new Northpoint programs and assist the market coordinators in their launch and maintenance

QUALIFICATIONS / REQUIREMENTS FOR POSITION :

PREFERRED KNOWLEDGE AND SKILLS :

SUPERVISORY RESPONSIBILITIES :

FULL-TIME BENEFITS INCLUDE :

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation : $75,000—$110,000 USD