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Customer Service / Inside Sales Representative (Entry Level)

Customer Service / Inside Sales Representative (Entry Level)

Wonder Food Group, IncWilmington, DE, US
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Job Title :

  • Customer Service / Inside Sales Representative Reports to : Customer Relations Manager POSITION SUMMARY The Customer Service / Inside Sales Representative will take customer orders via phone and email, scan / file the daily orders, and assist the Customer Relations Manager when needed.
  • This person will be personable, communicative and positive and possess significant value for servicing our customers, with great time management and organizational skills.

This position requires someone who can work a flexible schedule that may range Monday – Friday, 8 :

  • 30am-4 : 30pm.

    • Key Duties and Responsibilities :

  • Proactively reach out to existing customers to upsell or cross-sell products based on their order history and seasonal trends.
  • Maintain and update customer account information, including contact details and order preferences.
  • Track and follow up on sales leads and inquiries to convert them into active orders.
  • Collaborate with the Sales team to support promotional campaigns and product launches.
  • Assist in managing customer contracts, pricing agreements, and special terms.
  • Monitor inventory levels and coordinate with the warehouse to ensure product availability for key accounts.
  • Support the onboarding process for new customers by providing product information and order guidance.
  • Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV.  (Training provided) Generate return authorizations, and credit explanations at the direction of Invoice manager.
  • Ensure all items are invoiced with proper quantities and prices to customers.
  • Monitor customer shorts and communicate with customers.
  • Assist in day-to-day operations of all order processing.
  • Schedule pickup / outgoing orders and LTL’s for orders that arrive during shift.
  • Schedule delivery appointments for orders that arrive during shift.
  • Resolve issues for customer orders in a timely manner.
  • Follow up with warehouse to make sure orders go out on time.
  • Provide customer support via email, phone and fax when necessary.
  • Solve and investigate customer issues.
  • Work alongside Plant Manager, Operations Manager, Shipping Manager and Team, Sales, Customers and Vendors.
  • Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

    • Required Skills / Abilities :

  • Daily communication with customers Positive and professional attitude towards customers and coworkers Able to work independently and as part of a team with little to no supervision Excellent MS Office knowledge Outstanding organizational and time management skills Familiarity with office gadgets and applications (i.e.
  • Calendars and copy machines) Excellent verbal and written communication skills Discretion and confidentiality Powered by JazzHR
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    Entry Level Sales Representative • Wilmington, DE, US