Staffing Coordinator

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PERSONNEL OPTIONS

JOB DESCRIPTION

JOB TITLE : STAFFING MANAGER

REPORTS TO : BRANCH MANAGER

SUPERVISES : SELF & FIELD STAFF EMPLOYEES

OVERVIEW OF RESPONSIBILITIES :

THE STAFFING COORDINATOR IS RESPONSIBLE FOR THE QUALITY OF SERVICE TO NEW CLIENTS, AS WELL AS THE RETENTION AND INCREASE OF BUSINESS WITH CURRENT CUSTOMERS. VIA THE ONGOING RECRUITMENT OF FIELD STAFF EMPLOYEES, THE STAFFING COORDINATOR WILL DIRECT THE HIGHEST STANDARDS OF SERVICE TO THE MARKETPLACE. THROUGH THE CAREER DEVELOPMENT AND PERSONAL LEADERSHIP OF FIELD STAFF EMPLOYEES, THE STAFFING MANAGER WILL ATTAIN PERSONNEL OPTIONS GOALS AND BUDGET EXPECTATIONS AS AGREED TO WITH THE COMPANY.

PRIMARY OBJECTIVES :

THE ATTAINMENT AND ON-GOING DEVELOPMENT OF THESE OBJECTIVES WILL SUPPORT AND ENCOURAGE CAREER GROWTH AND THE ACHIEVEMENT OF PERSONNEL OPTIONS GOALS.

1. TO ACHIEVE GROSS MARGIN DOLLAR AND HOURS BILLED EXPECTATION AS REQUIRED BY THE COMPANY.

2. TO ASSIST THE FRONT DESK COORDINATOR IN MEETING TEAM GOALS AND THE CIOMPLETION OF PAY ROLL

3. TO INCREASE THE PERCENTAGE OF THE COMPANY’S BUSINESS IN ALL ACCOUNTS THROUGH THE DELIVER OF QUALITY SERVICE.

4. TO RECRUIT AND RETAIN FIELD STAFF EMPLOYEES IN ORDER TO SERVICE CURRENT AND FUTURE CUSTOMER REQUIREMENTS

5. TO CONTINUE TO INCREASE MY KNOWLEDGE AND ABILITY IN SALES.

6. TO KEEP MY BRANCH AND STAFF UPDATED ON MARKET TRENDS, RECRUITING ISSUES, AND COMPETITIVE INFORMATION, ETC.

RESULTS :

1. INCREASED GROSS MARGIN DOLLARS

2. INCREASED BILLING HOURS

3. DECREASED REFILL RATIO

4. DEVELOPMENT OF OPERATIONS TEAM

JOB DESCRIPTION, PG. 2

WEEKLY AVERAGE STANDARDS OF PERSONAL PERFORMANCE :

TO BE USED AS A GUIDELINE WEEKLY :

BELOW ABOVE

AVERAGE AVERAGE AVERAGE

1. FIELD STAFF EMPLOYEE INTERVIEWS 10 15 20

2. CLIENT COMPANY CONTACTS TO INCLUDE :

A. NEW CUSTOMER CALLS 3 5 7

B. SKILL MARKETING CALLS 3 5 7 C. ADDED VALUE REVIEWS 1 2 3

3. NOTES / LETTERS FSE 1 3 5

4. RECRUITING, CALLS 10 15 20

5. COI CALLS / ACTIONS 10 15 20

WEEKLY AVERAGE TEAM GOALS & REQUIREMENTS :

1. # APPLICANT INQUIRIES INVITED IN 70% 85% 90%

VS # REGISTERED AS PERCENTAGE

2. REFILL PERCENTAGE 12% 8% 5%

3. NO SHOW NO CALL % 3% 2% 1%

4. % OF NEW FIELD STAFF WORKING 60% 70% 75%

OR 1 ST INTERVIEW CONFIRMED

5. % OF LOST HOURS 10% 5% 2%

6. % OF HOURS FILLED 70% 80% 85%

7. 1ST. DAY CHECKS COMPLETE 85% 90% 95%

8. 2ND. DAY CHECKS COMPLETED 85% 90% 95%

9. WEEKLY QUALITY ASSURANCE CHECKS 70% 80% 90%

(THIS IS PERCENTAGE OF WORKING FSE’S)

10. WEEKLY QUALITY ASSURANCE CHECKS 70% 80% 90%

(THIS IS THE CLIENT SIDE OF THE ABOVE)

STAFFING MANAGER

JOB DESCRIPTION, PG. 3

OTHER ACTIVITIES :

1. TO INSURE THAT STAFF ATTAINS EXPECTED STANDARDS OF PERFORMANCE

2. TO ASSIST BRANCH MANAGER WITH STAFF PERFORMANCE REVIEWS TWICE YEARLY

3. MAINTAIN INVOLVEMENT IN COMMUNITY ACTIVITIES

4. TO CLASSIFY, VIA SELF AND STAFF, ACCOUNTS ACCORDING TO PERSONNEL OPTIONS STANDARDS, IN ORDER TO ACHIEVE EXPECTED GROSS MARGIN DOLLARS

5. COMPLETE WEEKLY REPORTS AS REQUIRED, TO INCLUDE WEEKLY MANAGEMENT

6. REPORT

7. WITHIN BUDGET, APPROVE ANY ADVERTISEMENT NECESSARY

8. CREATE AND IMPLEMENT ONGOING RECRUITING PROGRAMS FOR STAFF AND SELF

9. TO INSURE THAT STAFF CONDUCTS QUALITY ASSURANCE CHECKS AND / OR NEEDS ASSESSMENTS AS REQUIRED.

10. MAINTAIN PROFESSIONAL APPEARANCE AND ATMOSPHERE IN OFFICE

11. FOLLOW UP ON REPORT CARDS & SUBMIT RESULTS TO MANAGER

12. ATTEND OR DIRECT MEETINGS AND / OR TRAINING AS REQUIRED

13. TO DIRECTLY OR INDIRECTLY MAINTAIN AND UPDATE ALL MANUALS, RECORDS, FILES, AND OTHER DOCUMENTATION AS REQUIRED BY IES AND / OR THE CUSTOMERS, ETC

14. OTHER JOB RELATED TASKS AS REQUIRED BY MANAGEMENT

15. TO LEAD BY EXAMPLE AND TRAIN STAFF IN ALL ASPECTS OF THEIR JOBS AND CAREER ASPIRATIONS