Guest Services Coordinator- Railey Vacations

Guest Services Coordinator- Railey Vacations

Job Category : Bldg Services

Requisition Number : GUEST007402

Location : MD6-RaileyVac Main Office, McHenry, MD 21541, USA

Description

Essential Responsibilities :

• Daily correspondence : Answering inquiries by phone / email / webchats to address questions and help guest find a vacation home that fits their needs
• Checking voicemails and making return calls
• Assisting guests on existing reservations
• Communicating over the phone statuses & guest issues
• Answer phone calls in a professional manner by announcing greeting, obtain guest information, following Call Flow and verify information is up to date
• Replying to guest e-mails
• Providing information & making recommendations to guests about local attractions, activities, restaurants and more
• Effectively communicating with the housekeeping / maintenance department about their daily schedule, changes, and additions
• Outbound calling including follow-ups and reminders
• Resolving guest issues by assisting guests to the best of your ability and transferring to correct departments, when necessary
• Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way
• Remain calm, patient and polite if receiving customer feedback
• Liaise with all departments to ensure the best service is provided to our customers
• Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
• General administrative duties
• Maintain positive working relationships with guests, vendors, other employees, etc.
• Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.
• Navigating and managing guest issues during their stay
• Reporting guest issues accurately in Breezeway and to the appropriate department for resolution

Minimum Required Skills & Competencies :

Physically you can anticipate to :

Pay Rate : $15.00 per hour with potential to earn incentives

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