Manager, Economic and Workforce Development Operations

Manager, Economic and Workforce Development Operations

South Orange County Community College District

Salary : $110,856.00 - $155,988.00 Annually

Location : Mission Viejo, CA

Under direction from the assigned administrator of record of a highly complex, multi-function division of large size, staff, and budget, such as a Dean or Director, the Manager, Economic and Workforce Development Operations position is responsible for assisting with the management of Economic and Workforce Development (EWD) contracts, marketing, and delivery of fee-based customized training programs, seminars, workshops and the customized contract education (not-for-credit) programs offered through the Economic and Workforce Development unit. This position requires the successful management of multiple workforce training programs such as Employment Training Panel (ETP), State Chancellor grants, Economic and Workforce Development Department (EWD) projects, private foundation grants, Department of Labor (DOL) grants. Along with other State funded contracts while simultaneously determining the workforce training needs of public and private sector employers in Orange County.

Receives general direction from the appropriate level manager, administrator, or designee.

Exercises functional and technical supervision over assigned classified professionals, student staff and contractual personnel. Recruit, hire, train, onboard, supervise and evaluate staff in positions related to department operations.

The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and / or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Manages the workforce training needs of the public and private sector employers in the geographical service area of the District by outreaching to the business community and working closely with various business sectors and industrial clusters.

Coordinates the outreach to the business community and works closely in responding to the training needs of the employers in the geographical service area.

Oversees the research, development and submission of training and grant proposals in order to secure funding and to offer workforce development programs and services to the regional employers.

Manages the grant funded programs, services and budget accounts.

Manages the marketing efforts and recruitment of incumbent workers and other training participants for the short-term grant funded and fee-based customized education (credit, non-credit and not- for-credit) programs.

Manages the delivery of all training programs and student support services for programs offered through the EWD department and at the employer or community site.

Supervises the trainers and staff directly related to the EWD customized training programs offered through EWD department.

Manages the registration, fee collection, records management and the account management functions for the training programs offered.

Generates adequate funds through contracts and grants to fully support the continuation of the program and other direct and indirect expenses related to the fee-based training and customized contract education programs.

Prepares, monitors and recommends budgets for training programs and grant projects.

Plans, implements, and maintains compliance with the work-plan objectives, activities and deadlines of all federal, state, and private foundation grants received. Provides all quarterly and annual narrative reports.

Anticipates, prevents and resolves difficult and sensitive inquiries, conflicts and complaints.

Collaborates and communicates with other College departments and staff to effectively support Workforce Development training programs.

Collaborates and communicates with District Risk Management for processing and approving of EWD related contracts and grants.

Collaborates and communicates with District Purchasing for procurement of services and goods in support of EWD Department activities.

Plans and organizes a variety of meetings as related to the job duties.

Create a positive campus climate that fosters a culture of support and collegiality for EWD staff, faculty, and administrators; contribute to the development and implementation of innovative EWD programs.

Collaborate with staff to deliver and evaluate operations, and activities; assess future EWD program needs and improvements.

Performs other duties as assigned that support the overall objective of the position and the District's mission and philosophy.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

The following generally describes the knowledge and ability required to enter the job and / or be learned within a short period of time in order to successfully perform the assigned duties.

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Bachelor's Degree in any discipline. Earned Master of Business Administration preferred.

A minimum of three years of increasingly responsible full-time work experience in economic and workforce development programs, including related project / program specialist, program coordinator, management, and administrative responsibility.

Commitment to equity and diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how these factors relate to the need for equity-minded practices within an educational environment.

Valid California driver's license.

Budget preparation, forecasting and control.

Goals and objectives of the college, as it relates to the Economic and Workforce Development Department and Economic and Workforce Advancement Division.

Interpersonal skills including tact, patience and diplomacy.

Modern office practices, procedures, methods, and equipment, including computers and peripherals.

Oral and written communication skills.

Experience in managing grant funded training programs.

Experience in the development and coordination of Employment Training Panel (ETP) programs, grants from the state chancellors' office, and other state, federal and private foundation grant funded projects offered at community colleges.

Experience in working with the Workforce Investment Board (WIB) and / or the Economic and Workforce Development Department (EWD).

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Assist in planning, organizing and directing the safety and compliance related programs.

Work on weekends, nights and variable working hours as needed.

Assess staff effectively during the annual performance review process.

Collect, compile and analyze data.

Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.

Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of employees and students.

Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

Establish and maintain cooperative and effective working relationships with those contacted in the course of work.

Interpret, apply and explain applicable District policies and procedures.

Learn District policies, organization, operations and objectives.

Operate modern office equipment.

Operate specialized College software and Microsoft Office, including Word, Excel and PowerPoint or similar software programs required by position.

Plan and organize work.

Prepare a variety of complex and comprehensive reports, records and statistics.

Prepare and administer budgets.

Relate effectively to people of varied academic, cultural and socioeconomic backgrounds using tact, diplomacy and courtesy.

Select, train, supervise and evaluate seasonal, temporary, and other assigned staff.

Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.

Work on multiple programs and activities simultaneously.

Work is performed primarily in a standard office setting. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Incumbents regularly sit for long periods of time, walk short distances on a regular basis, travel to various locations on campus to supervise work in multiple buildings on campus; use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry, and / or move objects weighing up to 10 pounds. Incumbent will regularly drive a vehicle to conduct work; subject to adverse weather conditions.