Customer Service and Production Associate

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Health insurance

Vision insurance

AlphaGraphics Cleveland is looking to add a new team member, we are actively seeking a Customer Service and Production Associate to join our team! This role is responsible taking and entering orders, reviewing art and copy layouts for material to be produced. Knowledge and experience of Digital Printing including Large Format Printing Equipment is preferred. If you are an enthusiastic, self-starter with a customer-first mentality and you thrive in a fast-paced small team environment where every day brings a new challenge, then this is for you!

This is a hands-on position and projects are time sensitive. You will also assist at times in all other departments like Digital Printing, Large Format and Production / finishing as and when required. The ideal candidate is highly motivated and detail-oriented with a great work ethic and organizational skills.

What we expect of you :

• Driving new sales and also maintaining existing customers with timely estimates and order taking.
• Actively communicate with clients to understand and deliver orders to their satisfaction.
• Support clients in effectively conveying their message in print or digital media using color, type, illustration, and other various techniques
• Work on multiple projects at once, and consistently meet deadlines
• Understanding Alphagraphics Center Workflow and how other departments interface to deliver quality outputs on time.

Qualifications :

• Excellent written and verbal communication skills
• Good project and time management
• Desire to continue to learn new digital print products and large format applications and continue to improve production and business development process
• Successful passing of pre-employment drug screening and background check
• Adobe Creative Suite experience be very helpful
• Print design experience preferred
• 4+ years in print production environment preferred

What you can expect from us :

• Opportunities to grow and learn additional skills in the printing and marketing industry
• Coaching and feedback from a supportive team and enjoyable work environment
• Monday - Friday 8 : 00 am 4.30 pm normal working hours
• Paid 2 week Vacation days after first year & Bank Holidays
• Health, Dental, Vision and Life Insurance Benefits after qualification period