Sales Operations CoordinatorID Supply Co. • Costa Mesa, CA, US

Sales Operations Coordinator

ID Supply Co. • Costa Mesa, CA, US

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Company Description

ID Supply Co. is a privately held merchandise group based in Orange County, California. We specialize in design, licensing, production, and global distribution for some of the most recognized brands in the world. With a vertical model and a fast-paced environment, we deliver end-to-end solutions with speed, quality, and innovation.

Role Overview

The Sales Operations Coordinator is responsible for ensuring seamless execution between sales, retail partners, and internal operations. This role manages all order entries, EDI transactions, and retailer portal requirements while coordinating ship and cancel dates, ticketing, packing, and pricing needs with the production team. The ideal candidate has a strong background in retail operations, understands retail cadence, and is highly skilled in order management systems and data tools.

Key Responsibilities

Process all sales orders utilizing retailer portals and internal systems
Manage and oversee all EDI transactions, ensuring accuracy and compliance with retailer requirements
Act as the primary liaison with retail buyers on ship / cancel dates, order updates, and fulfillment status
Partner with the production team to align order details, ticketing, labeling, pricing, and packing requirements
Maintain accurate records of sales orders, ensuring visibility for leadership
Troubleshoot and resolve issues with portals, EDI, or data discrepancies in a timely manner

Qualifications

Experience : 2+ years of retail operations or order management experience, with direct exposure to EDI and retailer platforms

Systems : Proficiency in platforms such as SPS Commerce, NuORDER, TradeStone, and / or comparable systems

Technical Skills : Advanced ability in Microsoft Excel and Google Sheets - including complex formulas, pivot tables, VLOOKUP, SUMIFS, and data reporting - with a focus on accuracy and efficiency

Knowledge : Strong understanding of retail cadence, seasonal flows, and fulfillment requirements

Collaboration : Exceptional communication skills to work across sales, operations, and production teams, as well as with retail buyers

Detail-Oriented : Strong organizational skills with the ability to manage multiple priorities and maintain accuracy under tight deadlines

Work Environment

Schedule : In-office, Monday through Friday, 8 : 30 AM – 5 : 00 PM

Hybrid / Remote : Not available for this role

Compensation & Benefits

$75,000.00 annual

salary commensurate with experience

Comprehensive benefits package, including health, dental, vision, and 401k

Paid time off and company holidays

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Sales Coordinator • Costa Mesa, CA, US