Patient Account Representative - Self-Pay - Healthcare

Job Description

Job Family :

Patient Account Representative

Travel Required : None

Clearance Required : None

What You Will Do :

The Patient Account Representative – Self-Pay - Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

Bilingual Spanish Required

This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight hour shift between the hours of 7 : 00 AM CT - 5 : 00 PM CT. ​

Position is onsite in the Guidehouse San Antonio, TX office.

The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

Inbound calling emphasis

Account Review

EOB knowledge

Assist patients with policy statuses and insurance verifications

Customer Service

Account Updates

Strong Verbal / Written Communication Skills

Complete all business-related requests and correspondence from patients.

Complete all assigned projects in a timely manner.

Assist client and patients in all requested tasks.

Communicate to Guidehouse management areas of concern or areas of improvement.

Research and respond to all patient inquiries received by telephone and mail.

Update patient demographic information and initiate account adjustments.

What You Will Need :

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.

Bilingual Spanish Required

0-2+ years working within the following sectors : healthcare, insurance, business, finance or customer service.

Working knowledge can be of the following : insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice to Have :

PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.

1+ year experience working in a Healthcare or Customer Service setting.

Ability to initiate and follow through on projects and work independently with minimal supervision.

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What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.   Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.