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Account Operational Executive, New Orleans, LA
Account Operational Executive, New Orleans, LAHALO Precision Diagnostics • New Orleans, LA, US
Account Operational Executive, New Orleans, LA

Account Operational Executive, New Orleans, LA

HALO Precision Diagnostics • New Orleans, LA, US
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Job Description

Job Description

Saving Lives with Early Detection

Account Operational Executive

New Orleans, LA area (Remote with 50% Local Travel)

Full-Time | $100,000–$115,000 + Equity | Healthcare | Leadership | Patient Experience

About HALO Diagnostics

At HALO Diagnostics (HALO Dx) , we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.

We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager . In this role, you'll lead a team of 10+ Patient Navigators across multiple sites in the Louisiana area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you'll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

What You'll Do

Lead & Manage Teams

  • Directly manage a team of 10+ non-exempt Patient Navigators across multiple Phoenix-area sites
  • Monitor team performance, provide feedback, and conduct regular evaluations
  • Oversee attendance, approve time sheets, and manage time-off coordination
  • Initiate disciplinary action and ensure team accountability as needed

Champion Patient Experience

  • Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
  • Support Patient Navigators who guide patients through imaging and genetic testing journeys
  • Serve as the operational link between frontline teams and leadership

    • Drive Operational Excellence

  • Refine and maintain site workflows to support efficient patient flow and service delivery
  • Partner closely with partner Site Managers to ensure seamless day-to-day operations
  • Identify and resolve operational issues through data-driven decision-making and KPI analysis

    • Develop & Train Talent

  • Train new hires and support ongoing team development in collaboration with the National Training Team
  • Lead onboarding efforts for new team members and ensure readiness for new site launches
  • Promote a culture of continuous learning and improvement

    • Collaborate Across Teams

  • Serve as a key liaison between account management, training, and leadership teams
  • Contribute to company-wide projects including new imaging center rollouts and staff transitions

    • What We're Looking For

  • 5+ years of healthcare operations or management experience
  • Proven experience leading hourly / non-exempt teams in a healthcare setting
  • Strong working knowledge of HIPAA regulations
  • Excellent communication and organizational skills
  • Ability to travel locally at least 50% of the time
  • Proficiency with Microsoft Office Suite , especially Excel
  • A flexible, hands-on approach with the ability to pivot as needed

    • Why Join HALO Dx?

  • Competitive Compensation : $100,000–$115,000 annually
  • Equity Options : Be part of a fast-growing, tech-forward healthcare company
  • Comprehensive Benefits : Medical, dental, vision, 401(k), and more
  • Make an Impact : Help transform lives through precision diagnostics and early detection
  • Career Growth : Opportunity to scale with a nationwide healthcare innovator
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