Customer Remediation Program Analyst

Customer Remediation Program Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking a seasoned Customer Remediation Program Analyst to join our Customer Remediation team. This role partners closely with the assigned Line of Business, other Risk / Compliance / Audit (RCA) professionals, and RCA Managers to implement and oversee an effective risk management framework that supports customer remediation efforts.

You will play a key role in ensuring compliance with applicable federal, state, and local laws and regulations, identifying gaps, and informing solutions that minimize losses due to internal process failures or human error. This position serves as a functional liaison between the Line of Business and the Lines of Defense, with a strong emphasis on consumer protection and remediation governance.

Key Responsibilities :

Support governance and reporting activities within Customer Remediation, including committee reporting and trending analysis of complaints and remediation data.

Ensure monitoring activities are completed on schedule and support audits and exams involving Customer Remediation.

Maintain and report Archer application roles and documentation.

Collaborate with the General Banking & Lending Compliance Team to ensure alignment and transparency.

Participate in projects that support Customer Remediation goals and escalate risks as appropriate.

Prepare summaries and reports that distill complex information into actionable insights.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Typically more than six years of applicable experience

Preferred Skills / Experience

Deep understanding of the bank's operations, products / services, systems, and associated risks / controls.

Strong analytical, research, and problem-solving skills.

Ability to manage multiple tasks / projects and deadlines simultaneously.

Effective relationship-building and negotiation skills.

High attention to detail and accuracy in project execution.

Strong organizational skills to manage large volumes of information.

Proficient in Microsoft Office and other relevant software tools.

Applicable professional certifications (e.g., CRCM, CCEP, CIA).

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.