Customer Service

MRA Recruiting ServicesAppleton, WI, US

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Job Description

Customer Service

Oxygen Service Company

Appleton, WI

This position will be apart of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department. This will include generating quotes, directing / taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.

Essential Duties and Responsibilities :

Provide exceptional customer service to all internal and external customers
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
Create accurate orders in ERP system providing customer with order confirmation
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
Assist with Ecommerce ordering creating quick lists
Handle customer complaints with regards to orders / products that are missing, delayed or damaged
Work with vendors to determine accurate lead times for products that are not in stock
Enter contract pricing or special pricing for products as applicable
Help sales in creating sales value document
Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
Assist in “On-boarding” and “Off-boarding” customers
Complete bid package proposal for customers using company standardized quote package template

Education, Experience and Skills :

High School diploma or equivalency

2+ years customer service experience required

2+ years of experience working in an ERP system.

Basic knowledge of welding and gases industry preferred

Must be a team player and works well with others

Proficient computer skills in Microsoft Office Suite and previous ERP experience required

Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail

Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees

Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel

Job Specifications / Requirements :

Ability to sit 5 to 6 hours a day with little walking, standing and lifting / carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing / pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits. Willingness to become forklift certified.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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Customer Service • Appleton, WI, US