Tech Support Analyst (Store Support Center, Lenexa, KS)

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

Job Title : Technical Support Analyst

Department : Information Technology

Reports To : Technical Support Supervisor

Exemption Status : Non-Exempt (Hourly)

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

General Job Summary

This helpdesk position includes general on-phone technical support of all activities involving our point of sale system; including assisting store users and technicians with daily operational and procedural issues or questions.

Essential Duties and Responsibilities

• Provide hardware support for store personnel and repair technicians, including but not limited to : Windows XP / 7 / 10 based register platform, register peripherals, bar code scanner, thermal Printer, signature capture device, laser printers, copiers, fax, etc.
• Serve as a product expert for all components of the backroom and register software.
• Rotating on-call support including evenings, weekends and holidays.
• Provide support for Store Support Center departments.
• Build and install equipment in store locations
• Accountable for all store related polled data.
• Perform other related duties and special projects as assigned.

Minimum Skills, Requirements and Qualifications

Compensation Details

$18 - $20 per hour

For a full list of benefits and open positions, please visit us at :

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Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.