Associate Digital Marketing Manager

Who We Are

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our

Associate Digital Marketing Manager

is an integral part of our Digital Marketing team at TELUS Digital. This role will have the option to be in a Work From Near

(Hybrid)

capacity based out of one of the following offices : Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.

The Opportunity

As an Associate Digital Marketing Manager, youll lead complex business / technical integrations and impact our clients products through data-driven decisions. Youll ensure our clients successfully adopt and leverage technology as we launch their digital marketing campaigns!

Responsibilities

Youll lead complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape, such as

Braze , Adobe Experience Platform, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh

Drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders

Youll coach project teams and mentor the Growth team to ensure client success

Lead discovery engagements to learn our clients business goals and determine their optimal marketing tech stacks

Youll train clients on how to use their marketing technology stack and advise on best practices for optimization and scaling.

Lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes-based analytics, and data reporting to demonstrate ROI

Youll provide feedback to internal teams on creative asset and content development

Resolve a wide range of customer inquiries from basic education to technical operations

Develop and launch multi-channel marketing strategies to improve engagement, conversion, and retention metrics

Collaborate with technology vendors to develop customized marketing solutions for clients

Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance

Travel to client offices as needed

Qualifications

1- 2+ years of professional experience in a client-facing marketing strategy role

Demonstrated proficiency in deploying campaigns in

Braze

and other customer engagement platforms

Experience successfully developing and leading multi-phase projects with diverse stakeholders

Youve led diverse, cross-functional teams and have coached and mentored team members

Excellent written and verbal communication skills

Proficient in HTML / CSS for emails, landing pages, content cards, and in-app messages

Youve successfully planned and deployed integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long-term value

Extensive knowledge of data-driven marketing practices : audience segmentation, personalization, retargeting, exclusions, etc.

You can present complex ideas to clients and team members in a compelling and energetic way

Youre empathetic to client needs and can help find solutions if problems arise

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)

Life & Disability Insurance

401K matching

Flexible paid time off & paid company holidays

Parental Leave

Employee Share Purchase Plan

Employee Assistance Program (EAP)

And more!

• Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$70,000 - $94,000 USD

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