UX Design Lead

Job Description

Job Description

UX Design Lead

Location : Brooklyn, NY

Duration : 1 Year

SCOPE OF SERVICES

The UX Design Lead is a strategic leader who advocates for user-driven and data-based digital experiences for New Yorkers.

This position will report to Client Digital Service and work closely with the Innovation Team in the Mayor's Office to improve the digital experience of child care access for New Yorkers. The UX Design Lead will leverage interaction design and front-end development skills to create prototypes for user testing and implement design solutions that meet the needs of parents and childcare providers, ensuring the hub serves as a comprehensive resource for information, referrals, and services related to childcare in New York.

The Hub is nearing launch, so the position will be responsible for final design adjustments leading up to launch, as well as beginning to develop and test new feature prototypes for a version 2.0. After launch, the position will be responsible for tracking and analyzing performance metrics, refining the design, and building out and integrating new features for version 2.0.

TASKS :

Collaborate with cross-functional teams, including product managers, UX researcher, content strategist, and developers, to translate user needs into design solutions

Develop prototypes and high-fidelity designs for the childcare hub website

Conduct prototype testing for new features, analyze findings, and develop design recommendations accordingly

Collaborate with a content strategist to develop the overall content design strategy and enhance user experience

SKILLS / EXPERIENCE

At least 8 years of proven experience in user experience design, with a strong portfolio showcasing successful user-friendly consumer facing solutions

Strong sense of visual design and styling including typography, spacing and use of layout

Proficiency in Figma with demonstrated experience in independently creating end-to-end design solutions

Strong understanding of user-centered design processes, including the ability to map users' digital journeys, mock-up low to high-fidelity, and create testable prototypes that enhance usability and accessibility

Ability to synthesize user research and data insights into design hypotheses and solutions

Ability to receive and synthesize teammates' feedback to improve designs

Experience working with product and content strategists to translate outlines and requirements into design solutions

Experience working with developers to test out prototypes and conduct visual quality assurance to ensure that digital products were built the way they were intended

Strong communication skills, with the ability to articulate design concepts and strategies clearly to partners and cross-functional teams in non-technical language

DESIRABLE SKILLS / EXPERIENCE :

The successful candidate is expected, but not required to possess the following :

Bachelor's degree in relevant field (e.g., Design or UX Design, Human-Computer Interaction, Computer Science)

Experience working in cross-disciplinary teams, collaborating with product managers, engineers, and content strategists to deliver user-centered products and services

Experience working in public sector or alongside government partners

Strong ability to drive design projects from concept to implementation, with a comprehensive knowledge of design and design research methodologies

Experience conducting usability testing or assisting in its implementation, with strong analytical skills to interpret user data and translate research insights into actionable design recommendations

Familiarity working within limited design systems, adapting and extending existing components to meet user needs while considering technical feasibility

Understanding of accessibility standards and best practices in design to ensure inclusivity for all users

Exemplifies diversity, equity and inclusion work in design practice and past projects, with ability to work with a wide range of stakeholders across the city.