Part-Time Team Member
Part-time team members who meet the requirements are eligible for :
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more!
Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume pool / nightclub atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior guest service at all times.
Essential functions of the position include, but are not limited to :
Greet guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitudeRespond to guest inquiries and requests in a courteous and polite mannerAnticipate guest needsProvide guest's with information and directionsRefers all unusual requests to manager for proper handlingAdhere to all The Company Standard Operating ProceduresMaintain all The Company Sequence of Service StandardsProvide information to guests regarding our venues, menus, and pricingRecognize and cultivate regular guests and repeat businessMaintain line of sight / atmosphere control by circulating through your work area throughout shiftReport any incidents of theft, vandalism, or violationsProcesses all payments including room charges, cash, credit card, comps, etc.Respond to guest concerns / complaints regarding service or correct errors or resolve complaints with a positive attitudeAbility to communicate in English with guests and co-workersKeep the area clean and free of debris throughout shiftKeep area organizedEnsure nightly / weekly and opening / running / closing duties are completedRecord and report any equipment failure and / or safety hazards to a manager immediatelyMaintain company safety and sanitation standardsClean all spills and waste immediatelyDisposes trash in designated receptaclesPrepare guest checks through POS terminal functionsProcess guest payment by cash, credit card, venue comps, and all other appropriate tender typesAbility to perform basic math skillsObtain and return issued bank each day, count the bank and ensure it balancesResponsible to ensure accurate accounting of all cashier moniesPrepare the proper reporting forms for the day with name, date, shift, and outletStock cashier station with proper suppliesResponsible for following proper checkout proceduresAdditional responsibilities include :
Maintain a Facebook page used for work that identifies the property and its eventsMaintain a Twitter page used for workTweets in relation to the respective venue workedMaintain an Instagram accountGuest list participationFocus on the development of a personal clientele listPose for pictures as requested by management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.Interact and entertain guests in a professional, cordial and exemplary mannerMarketing and promoting venue-specific eventsRelated duties as assigned based on extensive experience working in a nightclub and / or entertainment venueAssist all other team members as neededCreate and maintain a sense of urgencyAppear in uniform for all shifts and promotional activities at scheduled timePerforms other job-related duties as assignedInform management of any complaint, comments, or incidentPresent an alluring and attractive image to further the overall theme of the clubAbility to create and maintain service rapport through the company's corporate philosophyAssist and / or complete additional tasks as assignedTraining requirements :
Tao Group Hospitality in-venue cashier trainingEducation / working knowledge :
5 years' experience in hospitality working in a high-volume venue21+ years of agePOS systemsGuest relationsHigh volume nightclub / lounge / restaurant / pool operationsSkills / physical demands / work environment / schedule :
The work environment characteristics and / or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to write and verbally communicateMust have good positive energy throughout the dayMust be able to print legibly for team members, management, and guests to readMust be able to bend, kneel, and / or stand for extended periods of timeMust be able to move quicklyMust be able to push and lift up to 50 lbs.Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeWork indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floorsMay work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be requiredExposure to cleaning materialsOffice, casino, nightclub, bar, lounge, and / or restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment