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Director of Operations - Elevator

Director of Operations - Elevator

Hunter Recruitment AdvisorsDover, NJ, US
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CAP Elevator is an independent, family-owned elevator and escalator company serving New Jersey and Eastern Pennsylvania. We specialize in modernization, service, repair, and new construction. Our company blends technical expertise, responsiveness, and small-business flexibility to deliver excellence across every project.

Position Summary We are seeking a hands-on Director of Operations to serve as a strategic partner to the owner. This individual will lead and elevate day-to-day operations across field and office functions, providing senior oversight to project managers while collaborating closely on project bidding, delivery, and profitability. This is a hybrid role that blends strategic thinking, technical understanding, and execution leadership.

Who This Role Is For

  • A seasoned operator who thrives in a technical field-based business
  • Someone who wants to help a founder get out of the weeds and scale a great company
  • A leader with both backbone and flexibility—who can roll up their sleeves and also think ahead

Requirements

  • Oversee daily operations across modernization, construction, service, and repair projects.
  • Lead and develop project managers and administrative staff, ensuring accountability, quality, and safety.
  • Partner with the owner on bid strategy, pricing, and proposal preparation—including large-scale modernizations and GC-led projects.
  • Act as escalation point for project execution challenges; troubleshoot technical, logistical, and personnel issues.
  • Serve as the operations lead in client and subcontractor meetings; represent CAP Elevator professionally in all engagements.
  • Ensure compliance with AIA, HUD, and public contracting standards, including permitting and technical documentation.
  • Build systems and processes to support growth—establish SOPs for scheduling, materials, quality control, and closeouts.
  • Monitor financial performance and job profitability in partnership with the owner and accounting team.
  • Support recruiting, onboarding, and professional development of operations personnel.
  • Contribute to company culture by modeling integrity, responsiveness, and problem-solving.

    • Ideal Candidate

  • 10+ years in the elevator, construction, or mechanical trades industry, with 3+ years in a senior operations or general manager role.
  • Proven experience managing field crews, project managers, subcontractors, and budgets.
  • Background in elevator modernization or construction (preferred); familiarity with mechanical and electronic controls is a plus.
  • Ability to read construction drawings and schematics and provide high-level guidance to PMs and technicians.
  • Small business mindset : comfortable wearing multiple hats, creating structure, and finding solutions in real time.
  • Highly organized with strong follow-through—can prioritize, delegate, and execute in a fast-paced environment.
  • Comfortable with AIA forms, HUD documentation, permitting processes, and public bid requirements.
  • Strong communication skills—professional, clear, and respectful in the office, on site, and with clients.
  • Proficiency in Microsoft Office, Google Workspace, Dropbox.

    • Benefits

  • Competitive base salary (commensurate with experience)
  • Performance-based year-end bonus tied to company profitability
  • Profit-sharing potential
  • Healthcare (premium reimbursement model)
  • Dental and vision insurance
  • Casual, respectful work environment
  • Opportunity to earn equity over time

    • We are an equal opportunity employer.

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