Service Designer Job at Kforce Technology Staffing in San Diego

RESPONSIBILITIES :

A client with Kforce is seeking a Service Designer to join their team in San Diego, CA.

Summary :

We are seeking a Service Designer to reimagine and deliver the end-to-end Business Tax service experience for small business customers. In this role, you will apply service design practices to translate customer and expert needs into seamless, expert-guided journeys. You will map current and future-state experiences, facilitate alignment across teams, and create service blueprints and prototypes that ensure Business Tax services feel personalized, integrated, and trusted.

Duties :

Create end-to-end customer journey maps that highlight interactions across digital, expert, and back-office touchpoints

Develop service blueprints that document supporting processes, systems, and expert engagement required to deliver the experience

Prototyping : Translate concepts into low- and high-fidelity prototypes to test and validate new service experiences with customers and experts

Iterate based on feedback to ensure solutions are practical, usable, and scalable

Lead co-creation workshops with customer success, product, operations, design, and tax experts to align needs and solutions

Act as a connector between teams to ensure customer and expert perspectives remain central in decision-making

Identify dependencies across people, processes, and technology that impact the Business Tax service experience

Propose improvements that create integrated, seamless interactions for customers and experts

Deliver clear, actionable design artifacts (journey maps, blueprints, personas, service principles) to drive shared understanding

Present design decisions and recommendations in ways that inspire, align, and influence stakeholders

REQUIREMENTS :

3-5 years of service design, CX design, or experience strategy, ideally in financial services, tax, or small business ecosystems

Strong portfolio demonstrating service design work such as journey maps, service blueprints, and prototypes

Skilled in human-centered design, systems thinking, and design research

Excellent facilitation skills for workshops and cross-functional collaboration

Proficiency in Miro, Figma, or similar design and collaboration tools

Strong storytelling and communication skills to simplify complexity and drive alignment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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