Service EngineerSupermicro • Plano, TX, US

serp_jobs.error_messages.no_longer_accepting

Service Engineer

Supermicro • Plano, TX, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

This range is provided by Supermicro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $100,000.00 / yr

Additional compensation types

RSUs

Direct message the job poster from Supermicro

Associate TA Manager | Headhunter | Recruiting for C++ SWE Engineers and System Product Engineers!

Job Title : Service Engineer

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Essential Duties and Responsibilities :

Includes the following essential duties and responsibilities (other duties may also be assigned) :

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair / parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller / distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under the Technical Account Manager's direction and take ownership of customer base
Demonstrate the ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
Determines requirements and / or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ability to produce meaningful reports and metrics is a plus
Ability to work flexible hours and / or flexible shifts including weekends and holidays if needed
Travel is required (up to 25%)

Qualifications :

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred

Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred

Will consider an associate degree in electrical technology, electronics, or equivalent military experience

Work experience in large enterprises or certification in Windows and Linux environments is a plus

Emphasize break / fix experience and on-site customer service experience

Hands-on experience with servers (Supermicro, EMC, DELL, HP)

Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues

Strong technical communication skills to lead investigations with engineers of multiple disciplines

Strong written and verbal communication skills, project management skills, and solid time management skills

Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies

Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions

Full professional proficiency in English (read / write / speak)

Familiarity with Linux is a plus

Salary Range

$70,000 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Industries

Computer Hardware Manufacturing

Referrals increase your chances of interviewing at Supermicro by 2x

Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

Get notified when a new job is posted.

House Engineer / General Maintenance Person

Plano, TX $88,000.00-$105,000.00 1 hour ago

Irving, TX $61,100.00-$129,281.00 2 weeks ago

Application Support and Service Delivery Engineer

Technician, EV Charging Field Service - Dallas, Texas

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Service Engineer • Plano, TX, US