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Customer Support Specialist

George E. Booth Co., Inc.Greenwood, IN, United States

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George E. Booth Co. is an EEO Employer - M / F / Disability / Protected Veteran Status

George E. Booth is anEEO employer - M / F / Vets / Disabled

The George E. Booth Co., LLC is a locally owned and operated industrialautomation sales company looking to hire their next full-time Customer SupportSpecialist.

The George E. Booth Co., LLC is a major distributor of processinstrumentation products and valves, and related services to customers inIllinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website atwww.gebooth.com to learn more about our company values, industries, andproducts.

We are looking for our next full-time CustomerSupport Specialist

Are you a customer-focused professional with a talent forproject coordination and administrative excellence? Join our dynamic team as a Customer Support Specialist and become the vital link between ourclients and our Technical Sales Engineers.

About the Role

As our Customer Support Specialist, you'll be thecornerstone of customer satisfaction. Yourrole will bridge the gap between our sales department, clients, andvendors, ensuring seamless project execution from inception to completion. Yourattention to detail and customer service skills will be crucial in managingproject orders, coordinating and maintaining momentum.

Key Responsibilities

Provide detailed and dedicated support
Process and manage customer project orders withprecision and efficiency
Coordinate with vendors to secureproject-specific quotes and materials
Maintain accurate project and customer data inSalesforce / P21 systems
Expedite orders and manage invoices toensure timely project delivery
Assist in setting up new accounts andonboarding new customers
Collaborate with the team to meet milestones and customer expectations

The Ideal Candidate

1-3 years of experience in customer support,project coordination, or administrative roles

Strong proficiency in Microsoft Office Suite andcustomer relationship management tools

Ability to quickly adapt to new software and customer service technologies

Exceptional attention to detail and acustomer-centric approach

Excellent communication and problem-solvingskills

Team player with a focus on customersatisfaction and success

Preferred Qualifications

Continued education in customer service,business administration, or related fields

Experience with Salesforce, ERP systems, andproject management software

Familiarity with detailed tracking processesand customer support

Work Environment and Hours

Full-time position (Monday-Friday, 8 : 00 a.m. to5 : 00 p.m.)

Standard office setting with occasional customersite visits

Why Join Our Team?

Collaborative environment focused on customersatisfaction and sales success

Opportunity to develop your skills in support and customer service

Growth opportunities

Competitive salary and benefits package

Full benefits package starting on day one, competitive compensation, PTO andmatching 401(k).

Please visit our careers page to see more job opportunities.

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Customer Support Specialist • Greenwood, IN, United States