Supervisor Technology Security Service Desk

Overview

Supervisor Technology Security Service Desk at Omaha Public Power District, Omaha, NE, United States. Job ID : 90808. Job Type : Full Time. Category : Call Center.

Responsibilities

Supervisor, Technology Security Service Desk. OPPD is seeking a dynamic Supervisor, TS Service Desk. This key role will lead the Technology and Security (TS) Service Desk staff and have overall responsibility for the day-to-day activities and performance of the Service Desk. The Supervisor is responsible for ensuring the Service Desk staff provides outstanding technical support and service to Business Partners (BP) while striving to achieve First Call Resolution (FCR) for reported incidents and service requests. The leader will play a key role in creating a culture focused on systems availability and continuous improvement.

Management of People : Effectively apply OPPD's Management Leadership Practices (MLPs) in planning and assigning the work of staff members. Build and maintain a competent team through effective recruiting, selection, and ongoing development.

• Managerial Planning : Work with TS Management to set realistic, challenging goals. Determine how to achieve the goals of the unit / team through effective metrics development, individual task assignment, seeking input from your team, and employee development.

Accountable for overseeing the day-to-day operations of the Service Desk, ensuring sufficient staffing coverage is provided across the scheduled operating hours to respond to phone calls, Business Partner generated tickets and system-generated tickets.

Assign staff to work with cross-functional teams to support various work requests and activities.

Create, maintain, and implement processes and procedures that guide the appropriate response to the requests and problems regularly reported to the Service Desk.

Evaluate TS service work performed across the organization and seek options for automating work whenever possible. Drive work that is not able to be automated to the Service Desk and create procedures to standardize the work to ensure it is performed with high quality and in a consistent manner.

Qualifications

Required :

Desired :

Closing Statement

Level : S6

Foundation : $104,645

Maximum : $156,967

At Omaha Public Power District, we're passionate about three things : power, the people who make it, and the people who rely on it.

WE ARE : Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO : Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB : To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are wherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE : Protected Veterans / Disability

How To Apply

Apply online at www.oppd.com on or before May 19, 2024

Recruiter : Patique Collins - pncollins@oppd.com

PLEASE NOTE : Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in "DRAFT" form and will not be viewed by our Human Capital staff.

Closed Date : 2025-10-29

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