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Front Desk Agent | Baltimore McHenry Row Courtyard

Front Desk Agent | Baltimore McHenry Row Courtyard

Shaner HotelsBaltimore, MD, US
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Job Description

Front Desk Agent | Baltimore McHenry Row Courtyard

We are seeking a highly skilled and experienced Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore.

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies / procedures.
  • Generate, print, and distribute daily reports to designated departments / personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Handle guest complaints ensuring guest satisfaction.
  • Provide superior guest services including check-in / check-out hotel guests courteously and efficiently.
  • Provide information and services to any guest or visitor in a friendly, professional manner.
  • Other duties as assigned.

Responsibilities

Provide exceptional guest services, including check-in / check-out, payment processing, and information provision.

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English / Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

    • About Us

    Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management.

    Equal Employment Opportunity

    We are an equal opportunity employer and welcome applicants of all backgrounds.

    J-18808-Ljbffr

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    Front Desk Agent • Baltimore, MD, US

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