Mortgage Collections Agent
VirtualVocationsGary, Indiana, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Mortgage Servicing Collections Agent to manage early-stage delinquent loans and assist customers with repayment solutions.
Key Responsibilities
Handle inbound and outbound customer calls related to mortgage payment collections and delinquency resolution
Manage loans within the early delinquency range and ensure timely follow-up and action
Research and resolve customer inquiries and complaints with a focus on first-call resolution
Qualifications and Skills
High school diploma or GED required; associate's degree or additional education a plus
Minimum of 2 years of experience in mortgage servicing or a collections call center
Knowledge of general mortgage banking practices preferred
Proven ability to meet performance metrics consistently
Strong organizational skills and a strong work ethic, including reliability with schedules and deadlines
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Collection Agent • Gary, Indiana, United States
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