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Spa Supervisor
Spa SupervisorSPENCER'S • New York, New York, United States, 10012
Spa Supervisor

Spa Supervisor

SPENCER'S • New York, New York, United States, 10012
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Spencer's is a luxury boutique spa redefining the modern wellness experience.

With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique : elevated, luxurious spa experiences at an accessible price point.

Our chic facilities offer state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.

Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we're creating new experiences and reimagining wellness.

If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Position Overview : The Spa Supervisor plays a pivotal role in leading the daily operations of Spencer's, ensuring an exceptional guest experience from arrival to departure while driving revenue through service and membership sales. Supervisors will take on a Manager On Duty role in absence of the Spa Manager, and will assist with supporting the team, managing schedules and maximizing spa reservations as needed. The ideal candidate combines a polished hospitality mindset with strong leadership and business acumen, inspiring the team to exceed service, presentation, and sales standards every day.

Our spa specializes in facials and massages, offering a curated menu of results-driven treatments within a serene, beautifully designed space. The Supervisor sets the tone for a seamless, high-touch experience that feels luxurious yet approachable.

Key Responsibilities :

Guest Experience & Service Excellence

  • Lead by example in delivering five-star hospitality, ensuring every guest feels warmly welcomed, attentively cared for, and genuinely valued.
  • Serve as Spa Host performing all responsibilities from check-in to checkout, including engagement and lounge transitions.
  • Maintain spa presentation standards, including cleanliness, ambiance, scent and sound.
  • Handle guest concerns promptly and professionally, turning potential service recoveries into positive experiences.
  • Conduct pre-shift briefings to communicate daily goals, guest notes, and VIP details to the team.

Sales Leadership & Revenue Growth

  • Drive daily and monthly sales goals, including service upgrades, add-ons, membership and package performance.
  • Motivate and coach team members to confidently promote memberships, packages and gift cards.
  • Monitor key metrics as outlined within the spa KPI tracking system.
  • Implement and maintain upselling scripts, and guest engagement strategies.

    • Team Leadership & Operations

  • Supervise daily staffing, scheduling, and team coverage to ensure seamless operations and optimized productivity.
  • Adjust the schedule to be able to cover staffing deficiencies such as vacation requests and staff illness.
  • Support the onboarding and training of new front desk and service team members, emphasizing service etiquette and sales techniques.
  • Conduct performance check-ins, provide ongoing feedback, and recognize team achievements.
  • Maintain communication between the front desk and treatment team to ensure timely room turnover and guest readiness.
  • Oversee end-of-day procedures including sales reconciliation, inventory checks, and closing reports.

    • Facility & Brand Standards

  • Ensure all guest areas, treatment rooms, back of the house, and the lounge are impeccably maintained throughout the day.
  • Support inventory managementmonitor stock levels, place orders, and maintain accurate counts.
  • Uphold brand standards across uniforms, decor standards, and guest communication.

    • Qualifications :

  • Proven success in a sales driven role, preferably in a luxury spa, hospitality, or wellness setting.
  • Strong background in membership and package sales with a history of exceeding revenue targets.
  • Exceptional ability to close sales, upsell services, and drive revenue growth.
  • Experience with POS and booking systems; proficiency in tracking and analyzing sales data.
  • Ability to manage multiple priorities while maintaining a focus on both sales and operational eciency.
  • Demonstrated ability to motivate, coach, and supervise a high performing team in a fast paced environment.
  • Strong communication, problem solving, and de-escalation skills.
  • A polished, professional demeanor with a strong commitment to luxury service standards.
  • Flexible schedule availability including weekends and holidays.

    • Why Join Us? This is an opportunity to work closely with high-level executives and play a critical role in shaping the efficiency and success of Spencer's leadership team and scaling business. If you thrive in a dynamic environment and enjoy driving impact through executive support, we'd love to hear from you!

    What We Offer

    Pay range for this position : $70,000.00 per year - a final offer will be based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria.

    This position's working hours include weekends, evenings and holidays.

  • Complimentary monthly 60-minute signature spa treatment
  • Employee discounts on spa products and services
  • Accrual based paid-time-off and sick time
  • Professional development opportunities, including continuing education
  • Supportive, team-oriented environment that values personal and professional growth

    • Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

    Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

    The pay range for this role is :

    70,000 - 70,000 USD per year(New York)

    PI6112a586088d-30511-38848711

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    Spa Spa • New York, New York, United States, 10012