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Porsche Customer Experience Manager - Porsche Westwood

Porsche Customer Experience Manager - Porsche Westwood

Group 1 Automotive, Inc.Westwood, MA, US
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Job Description

Overview :

Fueling the Porsche Lifestyle Beyond the Drive.

Group 1 Automotive , a recognized leader in the automotive retail industry, is seeking a passionate and customer-focused Porsche Customer Experience Manager to join our elite team.

This is not just a role — it's a mission. As the Porsche Customer Experience Manager , you are the face and soul of our Porsche dealership. You’ll ensure that every customer, from the moment they step into our showroom to every interaction throughout their ownership journey, experiences nothing short of excellence. You’ll curate unforgettable experiences, build lasting relationships, and uphold the highest standards of Porsche’s luxury brand.

What We Offer

  • Competitive compensation
  • Clear path for advancement and career growth
  • Comprehensive benefits package including :
  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • A professional, supportive work environment with training and development opportunities

Key Responsibilities :

Elevate the Porsche Experience

  • Serve as the primary point of contact across Sales, Service, and Parts, ensuring a cohesive, high-touch customer journey
  • Proactively resolve escalations with empathy and urgency
  • Lead personalized follow-up initiatives to nurture long-term loyalty and retention

    • Create Memorable Moments

  • Conceptualize, plan, and execute luxury events — including vehicle launches, track experiences, and VIP Porsche gatherings
  • Bring the Porsche lifestyle to life through brand storytelling and community engagement
  • Partner with internal teams and external vendors to deliver flawless on-site and off-site events

    • Drive Operational Excellence & Brand Compliance

  • Ensure staff certifications and Porsche training requirements are always current
  • Uphold impeccable showroom, lounge, and Porsche Café presentation — in alignment with Porsche's visual identity standards
  • Review and guide digital, print, and in-store marketing materials for Porsche compliance
  • Conduct regular facility audits to maintain brand and operational standards, addressing gaps with internal teams

    • Support Daily Dealership Operations

  • Oversee Porsche Lifestyle merchandise displays and manage inventory
  • Monitor customer satisfaction and retention metrics; report on trends and insights
  • Stay fully informed on all Porsche models — past, present, and future — and communicate product knowledge confidently
  • Manage vendor relationships to ensure top-quality service and favorable partnerships
  • Champion customer satisfaction KPIs across Sales, Service, and Parts, using OEM benchmarks as success measures

    • Success in This Role Will Be Measured By :

  • Customer satisfaction and loyalty scores
  • Effectiveness of follow-up programs and event engagement
  • Compliance and facility audit outcomes
  • Positive impact on aftersales performance and customer retention

    • Qualifications

  • Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred
  • 3–5 years of experience in luxury retail, dealership operations, or high-end customer service
  • Exceptional communication, interpersonal, and problem-solving skills
  • Strong knowledge of CRM and digital tools; CDK experience is a plus
  • A genuine passion for luxury automotive and the Porsche brand

    • Ready to Drive the Ultimate Customer Experience?

    If you’re inspired by excellence, thrive in high-performance environments, and believe in the power of unforgettable service — we’d love to meet you.

    Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

    If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

    To learn more about our company, visit www.group1auto.com .

    Apply today or refer a qualified friend.

  • All applicants must pass pre-employment testing to include : background checks, and drug testing in order to qualify for employment

    • Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

    IND5

    #LI-MG1

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