Director of Customer Success

A company is looking for a Director, Commercial Customer Success (Remote).

Key Responsibilities

Define and execute the customer success strategy for commercial and scale segments

Design scalable engagement models and ensure onboarding, adoption, and value realization across diverse customer portfolios

Drive process standardization and automation to improve efficiency and consistency

Required Qualifications

10+ years in Customer Success, Account Management, or related field, with at least 5 years in leadership roles

Proven experience managing commercial or mid-market customer segments at scale

Strong operational rigor with the ability to design scalable programs

Data-driven decision making with proficiency in analytics tools (Gainsight, Salesforce, etc.)

SaaS or technology industry experience strongly preferred