Security Technical Support Specialist Level II

Overview

Ready to hang up your boots and step into a career with more stability and long-term growth? If you're looking to transition out of the field and into an office environment where your hands-on experience is valued, we're looking for professionals like you. Join a team that understands the demands of fieldwork and offers you the opportunity to apply your knowledge in a comfortable, climate-controlled setting—with regular hours, career advancement, and the chance to enjoy your evenings finally and weekends. It's time to bring your experience indoors and grow with a company that's built for your future.

Job Details

Job Title : Technical Support Specialist, Level II

Location : Lake Zurich, IL

Reports to : General Manager

Active Alarm Company is seeking a Technical Support Specialist to join our team! Our company is a leading provider of security, fire, CCTV, and access control systems in Chicagoland that values our customers and employees equally. This is a great opportunity to join an established company based in Lake Zurich that has enjoyed over 55 years of continuous growth. Applicants should be highly motivated and reliable problem-solvers willing to learn and work in a fast-paced and upbeat environment.

Responsibilities

• Assist out of state vendor technicians to troubleshoot systems with emphasis on proper wiring, hook up of devices, tie into our company platforms, then test all devices once installed.
• Assist co-workers and customers that request help with programming or troubleshooting of our security, fire, card access, and video systems and software / apps
• Pre-configure and upgrade control panels and NVRs for installation
• Install, configure, and upgrade security, access, and CCTV software and apps, such as Win-Pak, Compass, HDCS, Maxpro Cloud, and Pro-Watch
• Configure, program, maintain, and troubleshoot wired and wireless network equipment
• Maintain and administer customer databases as needed
• Communicate professionally with customers and co-workers to solve problems while providing customer satisfaction first
• Document technical fixes thoroughly to make the customer support team more effective and efficient
• Work proactively to identify systematic technical issues and raise suggestions to eliminate them
• Pursue greater knowledge via scheduled and self-study training on new software tools
• Perform additional duties in a timely manner as assigned by the manager

Qualifications

Benefits

Job Type : Full-time

J-18808-Ljbffr