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Service Manager
Service ManagerApollo Plumbing and Rooter • Marysville, WA, US
Service Manager

Service Manager

Apollo Plumbing and Rooter • Marysville, WA, US
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Job Description

Job Description

Service Manager – Plumbing

Location :   Marysville , Washington

Are you a strong leader with a background in plumbing operations? We are hiring a  Service Manager  to lead our plumbing service team, optimize daily operations, and ensure our customers receive outstanding service every time.

Who We Are

We are a trusted, customer-first plumbing company serving Snohomish County and the surrounding areas. We pride ourselves on professionalism, teamwork, and delivering quality service with a personal touch. We’re seeking a  Service Manager  who is passionate about the trade and committed to building a high-performance team.

What We Offer

  • Competitive salary, $80-110K + Bonus
  • Medical, Dental, Vision & Life Insurance
  • 401k with company match
  • Paid holidays and vacation
  • Paid training and leadership development
  • Incentive and bonus programs
  • Opportunities for advancement in a growing company

What You’ll Do

  • Oversee the daily operations of the plumbing service department
  • Lead, support, and mentor technicians to maximize performance, efficiency, and customer satisfaction
  • Manage scheduling and dispatching to ensure timely, efficient job completion
  • Monitor job progress, customer feedback, and technician performance metrics
  • Maintain a high standard of professionalism and quality across all service calls
  • Work closely with dispatchers and office staff to streamline communication and workflow
  • Resolve escalated customer issues and ensure positive service experiences
  • Help shape a culture of accountability, growth, and excellence

    • Requirements

  • High school diploma or GED required; plumbing licenses or certifications are a plus
  • Prior leadership or management experience in a plumbing or skilled trades environment
  • In-depth understanding of residential plumbing systems, services, and best practices
  • Strong leadership, team-building, and coaching abilities
  • Excellent organizational, multitasking, and problem-solving skills
  • High level of computer literacy, including service software and scheduling tools
  • Outstanding communication skills, both written and verbal
  • A proactive, solution-oriented mindset

    • Benefits

    If you're ready to step into a key leadership role at a respected, growing plumbing company, we want to hear from you.  Join our team and help us continue delivering service that goes above and beyond!

    We are an equal opportunity employer.

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    Service Manager • Marysville, WA, US