Client Support Specialist

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours : Monday Friday, 8 : 00 AM 5 : 00 PM

Location : Kansas City, MO | Equipment Provided | In-Office Training Required

Why Work Here?

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!

We are seeking a full-time Client Support Representative to join our team. In this role, you will serve as a vital connection between the Social Security Administration (SSA) and our organization, ensuring accurate case updates and maintaining efficient case management.

This position is ideal for individuals with strong communication skills, attention to detail, and the ability to problem-solve effectively.

Key Responsibilities :

• Serve as a liaison between the firm and the Social Security Administration (SSA).
• Track and verify case statuses, ensuring accurate updates.
• Identify and resolve discrepancies between firm records and SSA data.
• Monitor deadlines and prepare necessary correspondence.
• Accurately review, document, and update case files in the system.
• Perform general administrative duties to support case management.
• Assist with other tasks as needed to serve firm and client interests.

Qualifications :

• Ability to work independently while managing multiple priorities.
• Strong organizational and critical thinking skills.
• Detail-oriented with the ability to meet strict deadlines.
• Highly motivated team player with excellent problem-solving abilities.
• Ability to remain professional and composed under pressure.

About Parmele Disability Advocates :

The legal team of Parmele Disability Advocates has over 150 years of disability experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.

Flexible work from home options available.