Hiring - Central Telecommunications Operator - Tulsa, OK

Shift - Days (Fri - Mon) / Weekends

Hours - May Vary

Location - Tulsa Oklahoma 74136

JOB DESCRIPTION :

To answer and route inbound calls and messages to hospital / Medical staff. Dispatching of routine and critical clinical messages and vital patient statistics to designated hospital staff. Monitor and react to alarms and codes. Maintain accurate on-call schedules for departments and physicians.

Responsibilities :

Answer incoming calls in a courteous manner and accurately directing each to the appropriate department or individual while maintaining an average answer time of 99%.

Responsible for the accurate paging of notifications based upon situation / request to the appropriate personnel.

Accurately answer, document and relay information related to the medical answering service.

Monitor, communicate and forward information pertaining to codes, alerts, alarms, and drills according to established policies and protocols, including disaster management plans.

Responsible for inputting and deleting account update / notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware / software deficiencies or protocol changes.

Decision Making : Independent judgment in making minor decisions where alternatives are limited, and standard policies / protocols have been established.

Working Relationships : Works directly with patients and / or customers.

Works with internal / external customers.

Works with other healthcare professionals and staff.

Special Job Dimensions : Accurate typing speed of 40 words per minute or higher.

Required Skills & Experience :

Two (2) or more years of experience.

Excellent interpersonal and communication skills and multi-tasking abilities.

Ability to effectively operate various telecommunications systems.

Must be able to effectively deal with people and highly stressful situations.

Ability to act quickly, decisively, and accurately while in a stressful situation.

Ability to be friendly, upbeat, and polite at all times under stress.

Ability to defuse tense situations.

Must be flexible to work various days, weekends and holidays and various shifts.

Basic knowledge of telephone / computer technology and equipment including ASCOM system.

Required Education :

High School Diploma or GED.

Thanks,

Maeve Phillips

832-271-8013

maeve.phillips@patternshiring.com