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Help Desk Manager

Help Desk Manager

VirtualVocationsSyracuse, New York, United States
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A company is looking for a Help Desk Manager to oversee technical support operations.

Key Responsibilities

Supervise and coordinate Help Desk Technicians in assisting users with technical issues

Identify, troubleshoot, and resolve information systems problems to minimize downtime

Develop procedures for problem resolution and coordinate with technical personnel and users

Required Qualifications

Bachelor's degree in an IT related field

Five (5) years of experience in a similar role

ITIL Foundation certification preferred

Active Security clearance required

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Help Desk Manager • Syracuse, New York, United States

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