HVAC Field Service Supervisor

General Job Description :

This position is directly responsible for supervising the service technicians in this specific geographic area. This person is also a primary contact for the customer personnel when either the route mechanic or service sales person is not available. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual is responsible for completing the work on time and protecting the Company's financial interest. This position is responsible for conducting and documenting periodic safety meetings with the area field personnel and monitoring jobsite conditions to assure that safe working procedures are always employed.

Supervises : Journeymen, Apprentices, and Trainees.

Essential Duties & Responsibilities

• Recruit, interview and train new employees
• Review and follow up on mechanics' work orders and tool purchases
• Answer technical questions from field mechanics and Service Sales personnel
• Balance workloads in the area's routes to keep appropriate skill levels on jobs as needed
• Manage "on call" staffing and vacation requests to assure the Company fulfills its contractual obligations
• Serve as backup for on call and weekend staffing shortages
• Perform periodic quality control inspections at customer locations
• Interface and cooperate with System Operations to assure the Company's contractual obligations for project completion and warranty are fulfilled
• Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.
• Monitor productivity for area employees by approving all non-billable labor
• Monitor and manage the "Weighted Average Cost" of the technicians in this area to maximize the Company's return without comprising the quality of the service provided
• Hold monthly safety meetings and enforce safety guidelines and procedures
• Conduct Site Safety Inspections (SSI's) for customer locations in your geographical area
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Assist Dispatch in meeting the Company's response time promise to customers
• Maintain and safeguard the area special / large tool inventory
• Other special projects may arise periodically
• Executes QA / QC protocols and QC field installation.
• Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
• Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
• Coordinates and communicates effectively with different departments within ACCO.
• Adhere to and promote ACCO company policies and procedures.
• Instill a culture of accountability, integrity, ethics, and respect within the department
• Other tasks and duties as assigned by supervisor and / or upper management.

Position Requirements :

ACCO Competencies :

Additional Competencies Areas Needed :

Physical Requirements : (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Hours

Typical hours are Monday to Friday, between the hours of 5 : 00 am to 4 : 30 pm, overtime as needed.

Travel : 0 -5% of the time to and from the primary office to regional branch offices.

Wages :

This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.

ACCO

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