Member Service Representative

NOTICE : JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.

Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award!

We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

• Do you have a passion for people and value friendly, welcoming interactions?
• Do you value helping people find solutions to their needs?
• Are you looking for an entry-level career that will position you to learn and grow in the financial services industry?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team at our Falls Grove Financial Service Center.

About us :

Our Difference : What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row!

Our Culture : Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities : Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Requirements

About the role :

The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include :

Our ideal candidate will have entry-level banking and / or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks :

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including :

Pay : $38,662 - $45,000 annually (or $18.69 - 21.63 / hr) depending on experience and qualifications .

Location :

We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. Some traveling is required for this position.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Salary Description :

About Lafayette Federal Credit Union :

When you choose a Lafayette Federal career, you choose to work in an environment where member focus is our bread-and-butter.

We have a stable presence in the Washington Metropolitan area, a tenacious spirit and a genuine love for what we do — serving our members. If you seek a career in banking, our job openings offer you an excellent chance to learn and advance. We are a strong organization, poised for growth, and we are constantly broadening our reach.

We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It’s part of who we are.

Consider a Lafayette Federal career if you want :

An opportunity to make an impact in the lives of our membersA chance to work with some of the best minds in banking todayA forward-thinking benefits plan and competitive payAn environment that values differences in people

Employee Benefits :

We are committed to maintaining an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being and help plan an exciting future.! We offer an outstanding benefits package that includes :

In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees!

EOE / AA / VETERAN / DISABLED