Administrative Assistant | CFSS

Administrative Assistant| CFSS

Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community.

Harry Meyering Center is seeking an administrative assistant to work within our newest program of CFSS with the new title of  Navigator . The Navigator will fulfill various administrative assistant tasks but will be the first point of contact for participants in the Community First Services and Supports (CFSS) Consultation Services, Navigators ensure that participants receive the necessary support and guidance to be successful. Navigators play a crucial role in providing exceptional customer service. Navigators capture basic demographic information, assist with scheduling meetings, procure assessment information, and answer basic questions regarding the program. A significant portion of the job entails talking with participants on the phone, forwarding information to facilitators, and recording information in the database.

Schedule : Full-time   Monday – Friday, 8 : 00 am – 4 : 30 pm

Location : Mankato

Wage : $18.50 per hour

Job Duties and Responsibilities :

• Demonstrate exceptional customer service skills.
• Demonstrate an understanding of the CFSS Consultation Services program and be able to respond knowledgeably to questions.
• Guide participants through the application and enrollment process.
• Demonstrate a high level of integrity and confidentiality at all times.
• Serve as the primary point of contact for individuals seeking Consultation Services.
• Respond promptly and professionally to inquiries from individuals via phone, email, and in person.
• Handle phone communications professionally and respectfully.
• Understanding of person-centered service delivery.
• Accurately input initial demographic information into the database.
• Assist with scheduling individual meetings with facilitators.
• Maintain up-to-date records for participants.
• Upload information from state systems.
• Ensure accurate distribution of documents to participants, case managers, and FMS or Agency providers.
• Contact participants to conduct required check-in meetings—document results.
• Effectively manage and prioritize multiple calls and messages.
• Other duties as assigned.

Qualifications :

Preferred qualification of understanding and speaking multiple languages other than English.

Physical Requirements :

What are the perks?

If you have any questions about the opportunities for the Navigator position and joining our team, please feel free to reach out via email : hr@harrymeyeringcenter.org or phone : (507)387-8281

Harry Meyering Center, Inc. is an Equal Opportunity Employer

It is the policy of HMC to afford equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, mental or physical disability, sexual orientation, status with regard to public assistance, or any other characteristic protected by law. This policy applies to all aspects of the application process and employment relationship, including but not limited to hiring, promotion, transfer, demotion, termination, discipline, benefits, and other terms and conditions of employment.

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Compensation details : 18.5

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