Financial Assistance Coordinator

Financial Assistance Coordinator

Job Ref : 32815

Category : Clerical & Administrative Support

Location : Emerson Hospital,

133 Old Road to Nine Acre Corner,

Concord,

MA 01742

Department : Patient Access

Schedule : Full Time

Shift : Day shift

Hours : 8 : 00am-4 : 30pm

Job Summary :

Reports to the Supervisor of Patient Access this position is responsible for Financial Assistance for all of our self-pay patients and patients who qualify for assistance after insurance, providing education and guidance on the FAP / Financial Assistance Policy process.

Responsible for the Patient Estimate line and assuring Chapter 224 requirements are met. Responsible for all walk in patients for various financial issues. Responsible for answering and triaging all calls that come into financial counseling. This position works with third party payers for verification of coverage. This position is also a cashier for the hospital. Works in collaboration with the revenue cycle team and physician's offices.

Minimum Qualifications :

• Education :

College preferred but will take experience in lieu of experience.

3 Years Financial Counselor preferred

None

Excellent customer service skills.

Excellent quality of registrations and work required

Must be able to read, write, and communicate in English.

Computer skills required.

Ability to maintain confidential information