Referral Coordinator

Referral Coordinator

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Summary :

The Referral Coordinator is responsible for managing all inbound and outbound referrals within the firm's Intake department. This role requires prior experience completing legal intake and the ability to effectively communicate with both prospective clients in the referral pipeline and the partner firms that receive referrals from us. The Referral Coordinator plays a critical role in ensuring timely follow-up, accurate data entry, and strong partner relationships that support the firm's growth and client service objectives.

This is an in-person position in our Lake Mary office five days per week. The base compensation for this position, depending on experience, is $52,000 to $55,000 per year, plus a year-end discretionary bonus and benefits.

Key Responsibilities :

Referral Management & Intake

• Receive, review, and process all incoming referrals, ensuring all required information is collected.
• Manage outbound referrals by coordinating directly with partner firms, ensuring complete and accurate handoff.
• Track the progress of referrals to monitor outcomes and follow up as necessary.

Communication & Partner Engagement

Data Entry & Reporting

Qualifications :

Skills :