Talent.com
Workforce Analyst

Workforce Analyst

VirtualVocationsSan Antonio, Texas, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Workforce Analyst to support call center operations.

Key Responsibilities

Monitor and manage call center tasks, providing updates to stakeholders

Analyze workforce initiatives and create optimized schedules based on business needs

Generate reports and dashboards to support KPI reporting and identify workforce trends

Required Qualifications

High school diploma or equivalent

2-4 years of experience in call center workforce management or a similar field

Experience with workforce management tools such as Genesys WFM or similar

Strong data analysis skills for performance improvement

Ability to build productive working relationships internally and externally

serp_jobs.job_alerts.create_a_job

Workforce Analyst • San Antonio, Texas, United States