Property Field Claims Adjuster (Baltimore, MD)

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically within the Baltimore, MD area. You must be located within that metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Location :

In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Position Compensation Range :

$56,000.00 - $92,000.00

Pay Rate Type : Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will investigate the origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• You will i dentif y complex issues and seek assistance as needed. Handles claims on a good-faith basis.
• You will h andle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• You will c onduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
• You will r espond to customer inquiries, make appropriate decisions , and close file s as needed.
• You will i nterpret and determine policies, leases, by-laws, declarations, articles and contract coverages and appl y to all parties for assigned losses.

You will p roactively provide all parties with the claim process and status as appropriate ; answer questions or redirect to other areas.

Specialized Knowledge & Skills Requirements

Licenses

Travel Requirements

Physical Requirements

Additional preferred qualifications :

Familiarity and experience with Xactimate.

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Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Sponsorship will not be considered for this position unless specified in the posting

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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