Customer Services Operations Specialist

Join us as an Operations Services Associate and advance your career in a fast-paced production environment. This key role is vital for property loan risk mitigation, demanding your exceptional attention to detail and critical thinking. You will focus on high-volume document processing and verification, meticulously following complex instructions to maintain zero-error accuracy. Responsibilities include preparing finalized packages for secure delivery to Taxing Authorities while consistently meeting strict daily deadlines. We offer a learning culture committed to your professional development and growth. If interested, please apply for immediate consideration or call 301.926.7800 for more information.

Responsibilities :

• Deliver exceptional client service within a demanding, high-volume production environment.
• Accurately print and match high volumes of live checks with corresponding reports, ensuring proper reconciliation.
• Meticulously follow detailed, package-specific instructions to guarantee all contents are compliant and correct prior to dispatch.
• Perform final quality control verification of all matched checks and reports to ensure guaranteed accuracy.
• Organize and prepare finalized packages for secure and documented delivery to various Taxing Authorities.
• Manage assigned processes and inventory to ensure operational efficiency and the timely fulfillment of strict daily deadlines.
• Effectively manage time and set priorities to concentrate on core objectives and meet all established Service Level Agreements (SLAs).
• Maintain strict adherence to all required company and client-driven standards.

Qualifications / Background Profile :