Color Operations Field Technician

CORE RESPONSIBILITY

This position exists to enable Sherwin-Williams' full market share growth potential by offering exceptional

service on company owned color equipment and color proprietary software in the US & Canada and to select

customers within the United States. These Specialists are geographically placed across the US to allow them to

handle the preventative and emergency service needs for an average of 200+ stores per geographic territory.

This position is accountable for ongoing quality performance of all SW company owned color equipment

assets and for SW company In-house color software. This service must be cost effective and timely per

company directives with in-store repairs and telephone support. To minimize store downtimes and mistints,

preventative and emergency service must be done. This position exists to assure SW's ability to sell paint,

provide quality color fidelity and build confidence of customers and store personnel through sound field service programs.

• Provide service on color equipment and train store personnel on proper operation and maintenance.
• Learn how to diagnose machine and color problems over the phone whenever possible and learn to organize and schedule yearly preventive maintenance visits.
• Provide accurate records on in-store visits, telephone repairs and part failures that give us a working record on the history of the automatic dispensers in stores.
• Learn how to manage just-in-time inventory of parts for the automatic dispenser, making sure a sufficient amount of parts are kept in stock so no machines are left down waiting for repair.
• Document accurate expense record of service trips.
• Learn how to use a volt ohm meter and schematic for troubleshooting electronic circuitry on the automatic

dispensers and shakers. (Will test to make sure employee understands proper usage.)

personnel.

operating systems MS-DOS / Linux and Windows XP. (Will test to make sure technician understands both

computer operating systems.)

dispenser and color match systems.

FORMAL EDUCATION : a. Required :

b. Preferred :

NOWLEDGE & EXPERIENCE :

a. Required :

TECHNICAL / SKILL REQUIREMENTS

a. Required :

TRAVEL : 50% or more

The position covers a territory surrounding the Cincinnati area with the greater Cincinnati area being the home base. The territory includes Eastern Indiana, Eastern Kentucky, Southern Ohio and West Virginia. Color Operations primary location is Cleveland.