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Assistant Manager

Assistant Manager

Marco's PizzaLansing, MI, US
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Assistant Manager

At Marco's, quality isn't negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities.

Joining Marco's means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day. As we continue to grow, we are seeking an Assistant Manager to help lead our team and contribute to the ongoing success of our brand.

We're looking for someone who :

  • Is friendly and genuinely cares about the happiness of others
  • Takes accountability for their actions and takes pride in their work
  • Has a can-do attitude and asks "what else can I do?"
  • Is a good teammate who providesand valueshonest feedback
  • Has a passion for making great guest experiences

Position Summary :

The Assistant Manager supports the General Manager by overseeing day-to-day operations, supervising team members, and ensuring excellence in guest service, product quality, safety, sanitation, maintenance, and cash handling. This role requires thorough knowledge of Marco's procedures for each position and the business overall. Assistant Managers are trained in all areas of restaurant management and, with strong performance, have opportunities for career advancement within the Marco's brand.

Essential Duties & Responsibilities :

  • Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
  • Motivates and coaches Crew Members and assists in the training of new Crew Members.
  • Excels in performing all Crew Member tasks including : makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and Guest relations.
  • Follows Marco's procedures for preparing dough, sauce, and toppings, and correctly making all Marco's products.
  • Operate all machinery in accordance with Marco's safety requirements and all applicable state and federal laws (by law, employees under the age of 18 cannot operate or clean certain machinery).
  • Maintains cleanliness of the store.
  • Works as a team player to support other employees in completing their tasks.
  • May assist the General Manager in day-to-day operations with tasks including scheduling, ordering, and team development.
  • Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
  • Ensures the restaurant follows the preventative maintenance program regarding facility, equipment, and grounds maintenance.
  • May assist the General Manager in recruiting, interviewing, and hiring of Crew Members.
  • Maintains fast, accurate, and outstanding service, ensures an excellent Guest experience and makes sure all products are consistent with company standards.
  • Completes all other duties as assigned.

    • The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

    Education and / or Work Experience Requirements :

  • Required :
  • High School Diploma or equivalent
  • Must be at least 18 years of age
  • Valid driver's license
  • Preferred :
  • ServSafe certified

    • Physical Requirement(s) :

  • Must be able to stand for long periods of time (10 hours) on any given day.
  • Need to be able to lift a minimum of 50 lbs.

    • Critical Competencies :

  • Maintain compliance with all corporate-mandated training certification requirements.
  • Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
  • Maintain compliance with all company, store, federal, state, and local policies, procedures, laws, and ordinances as required (particularly regarding food, health, and safety).
  • Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
  • Advocate and demonstrate Marco's Cultural Beliefs on a daily basis.
  • Avoid any use of personal electronic devices while on the clock.
  • Demonstrate teamwork and a sense of urgency.
  • Abide by all policies as set forth in the Marco's Handbook and the Marco's Manuals.

    • Benefits of Joining Marco's Team :

  • Opportunities for career growth and advancement within Marco's Pizza
  • Up to $5,000 Tuition Reimbursement through Bellview and DeVry
  • Benefits
  • Medical, Dental, Vision, Voluntary life & AD&D, Paid Time Off (PTO), & 401(k)
  • Benefits vary based off hours worked
  • Training and development programs to help you succeed
  • A fun, supportive, and team-oriented work environment
  • Employee Assistance Program (EAP), Wellness Initiatives, and employee discounts.
  • Marco's Slice of Support - A team-funded program that provides financial help to team members facing unexpected hardships or emergencies, showing how our Marco's family supports one another.

    • At Marco's, we're not just building great pizzas, we're building great careers. Apply today to grow your future with a brand that values excellence in every role!

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