User Support Manager
VirtualVocationsAlexandria, Virginia, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Manager, User Support (Remote).
Key Responsibilities
Manage the team's daily operations, workload, and scheduling to meet service level expectations
Monitor ticketing systems and key metrics to identify trends, resolve issues, and improve processes
Provide coaching, feedback, and development opportunities to build a knowledgeable and engaged team
Required Qualifications
BA / BS degree or equivalent work experience
4+ years of experience in customer support, with at least 2+ years in a people-management role
Proven success managing a high-volume support function in a SaaS environment
Comfort using support tools, ticketing systems, and metrics to guide performance
Willingness to adopt and train others on emerging technologies, including AI-powered support tools
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Manager User Support • Alexandria, Virginia, United States
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