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Facilities Coordinator
Facilities CoordinatorEMCOR Facilities Services • Tempe, AZ, US
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Facilities Coordinator

Facilities Coordinator

EMCOR Facilities Services • Tempe, AZ, US
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About Us

EMCOR Facilities Services (EFS) is an EMCOR core business that services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.

Facilities Coordinator

Under general supervision, the Facilities Coordinator is wholly responsible for all aspects that pertain to your designated customer account(s). The Coordinator conducts telephonic and electronic follow-up and closing functions for open work orders on dedicated National / Supplier Management Accounts to meet contractual obligations of each client. The goal is to ensure work orders are completed on time. The position also involves handling daily customer communications, keeping customers informed of work being performed at their location, providing updates, and handling escalations. This position is the main point of contact for designated customers and handles all AP, billing and service provider escalations / issues for the designated customer.

Essential Duties and Responsibilities

  • Perform administration support including ordering, vendor management, scheduling, reporting, purchase order coordination, and any other task assigned by supervisors.
  • Provide administrative, technical direction, and supervise subcontracts in completing work assignments.
  • Interface with all departments to ensure equipment is operating properly and there is no disruption of service.
  • Respond to requests for maintenance and repair of facilities : HVAC, security components, IT equipment, emergency situations affecting the facilities, etc.
  • Maintain sufficient records, files, controls, and procedures to ensure management and work production.
  • Maintain a strong safety program within EFS guidelines.
  • Maintain effective communications with employees, management, contractors, customers.
  • Participate in budget / forecast development while identifying and implementing cost reduction opportunities.
  • Conduct daily / weekly reporting on open work orders for supervisor review.
  • Keep accurate files of all office-related issues, ensuring files are up to date and complete.
  • Communicate with supervisor on work performed and preventive maintenance.
  • Attend weekly staff meetings and safety training.

Qualifications

  • Associate's Degree and / or equivalent experience.
  • Minimum of two years of experience in facilities maintenance, property management, or customer service role.
  • Experience managing service delivery for trades labor such as electrical, HVAC, plumbing, or roofing preferred.
  • Bi-lingual English-Spanish preferred.
  • Advanced proficiency in MS Windows applications, including MS Excel and Word.
  • Typing speed at least 50 wpm and good writing skills.
  • Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
  • Ability to work under pressure and make correct decisions with limited input, and determine when to escalates issues to Facilities Manager / Supervisor or Account Manager.
  • Ability to communicate effectively and efficiently with all functions of operations, staff, and call center operations team.
  • Critical thinking and problem-solving skills.
  • Maintain courteous, professional demeanor at all times.
  • Convey confidence in providing and receiving pertinent information.
  • Must be punctual, reliable, and have strong work ethic.

    • Work Environment

  • Desk position with computer / monitors in a well-maintained office facility. Remote work is an essential skill.

    • Benefits and Compensation

    We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

    Equal Opportunity Employer / Veterans / Disabled.

    Notice to Prospective Employees

    There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process, it is probably fraudulent.

    Seniority Level

  • Entry level

    • Employment Type

  • Full-time

    • Job Function

  • Management and Manufacturing
  • Facilities Services

    • J-18808-Ljbffr

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    Coordinator • Tempe, AZ, US