Human Resources & Risk Management Technician I

Human Resources & Risk Management Technician I

Under general direction of the Administrative Services & Human Resources Director / Risk Manager, provide a wide variety of paraprofessional and technical duties related to human resources and / or risk management operations. This is a generalist position and as such, projects and tasks may be assigned in some or all functional areas of human resources and / or risk management. The Human Resources and Risk Management Technician I is the entry level position at the para-professional level with advancement to the Human Resources & Risk Management Technician II level once experience and specified training have been obtained. This position will provide salary and benefits support, data, and information for labor negotiations and, therefore, is designated as a confidential, non-exempt, unrepresented job classification.

The Human Resources and Risk Management Team is committed to providing professional guidance and expertise in all areas of human resources and risk management, including, but not limited to : benefits administration, Human Capital Management processing, performance management, leave management, recruitment and employment, safety, risk management (workers compensation and general liability), employee relations, labor negotiations, and training and development. The Human Resources Team works to cultivate positive working relationships by creating and enhancing valuable services that attract, develop and retain a talented and diverse workforce.

This is an exciting opportunity for individuals who are eager to kick-start their professional journey. In this entry-level technical position, you will have the freedom to work independently and as part of a team, utilizing your exceptional coordination and administrative abilities. The role requires a deep understanding of various concepts, techniques, policies, and procedures in the human resources and risk management space providing you with a breadth of knowledge. Under the guidance and direction of the Administrative Services & Human Resources Director / Risk Manager, you will have the opportunity to take on important tasks and assignments to support our most important asset our employees! This is a great opportunity to take a step forward in your career. Join our team today!

The ideal candidate will :

• Have prior work experience in a public sector human resources and / or risk management setting.
• Have excellent customer skills to ensure a welcoming environment for employees and external customers.
• Be highly organized to track and manage work assignments and tasks to meet deadlines.
• Have a strong attention to detail and accuracy in work performed.
• Have a positive "can-do" attitude with a friendly and approachable demeanor when interacting with others at work.
• Have strong written and verbal communication skills.
• Be flexible and adaptable to changing priorities and interruptions throughout the workday.
• Excel in a fast-paced, demanding work environment and able to take on new tasks with minimal training.
• Have a solid track record of being reliable and dependable at work and on time each day.
• Be energetic and excited to perform assigned work and open to accepting new challenges.
• Have strong proficiency in computer applications (MS Office), showcasing advanced skills in spreadsheet, database, word processing, and presentation software.
• Demonstrate dedication, be self-motivated, and have a work style that supports teamwork, collaboration and positive relationships that will complement the City of Gilroy environment and customer service goals.
• Have a commitment to professional growth through training and education.
• Make a commitment to the Human Resources Technician position and department for at least three years given the training and orientation involved with this position.

Assist employees and the public by providing information regarding human resources and / or risk management, including, but not limited to, recruitment processes, liability claims, workers compensation, classification and compensation, employee onboarding, employee programs and events, employee safety programs, employee performance evaluations and merit increases, and personnel policies and procedures, in a courteous and professional manner to both internal and external customers as appropriate.

Utilizing the Human Capital Management system, enter employee data, create personnel actions for new hires, separations, and other employee changes for full-time and / or part-time / temporary / seasonal employees, and enter employee information into various employee benefit portals. Accuracy and attention to detail are vital to ensuring correct employee transactions and enrollments.

Track and prepare reports for employee performance evaluations; track probation periods; process related personnel actions; and provide monthly evaluation reports to department heads.

Using the Enterprise Resource Planning (ERP) system, process payments / invoices related to assigned program areas in a timely manner using correct account numbers and following purchasing processes; reconcile accounts as assigned.

Reconcile and enter accurate information for department purchasing cards following established procedures.

Run reports from the ERP system related to payments and / or various aspects of the Human Capital Management system.

Organize, coordinate, and maintain records and files (paper and electronic) related to assigned program areas to include providing support for records retention practices.

Assist with updating documents used for the annual open enrollment process for employee health benefits, including the City's cafeteria program and assist with coordination of the annual Employee Health and Wellness Fair.

Receive and create files for new workers compensation and / or general liability claims; timely provide claim to claims examiner, third-party administrator, and / or director; provide claim information to risk pool, third party-administrator, employee, or claimant as appropriate; gather and prepare information for outside agencies related to risk management programs.

Coordinate and participate in periodic claim review meetings for general liability and / or workers compensation claims with assigned claim examiner; maintain current claim tracking charts; process claim related information as assigned.

Coordinate the agenda packet, minutes, and follow-up action items related to the city-wide employee safety committee and / or accident review board.

Provide technical and / or administrative support for the work of the Personnel Commission.

Regularly obtain and provide updates for Department of Justice criminal records check information for employees and / or volunteers as assigned; completed required training for DOJ program access.

Create and / or update forms and documents used for human resources and / or risk management to include creation of fillable forms using Adobe or other forms software.

Track employee certificate pay and / or drivers licenses expiration dates; coordinate with employee for updates and appointments; process transactions related to licenses and / or certificate pay.

Track employee service dates for service awards / employee recognition; track and order inventory of supplies needed for service award recognition.

Provide general information and tracking related to certain employees leaves to include union time off and / or catastrophic donation of leaves.

Provide timely benefit notices to separating employees related to COBRA benefits and / or retirement.

Assist with the development and provision of annual employee benefits statements and benefit summary documents to ensure that employee's have accurate information regarding benefit enrollment and cost.

Coordinate projects to further a paperless office concept to improve the efficiency and storage of records within human resources and risk management.

Provide administrative and / or set-up support for recruitment and selection processes, including, but not limited to interview and / or testing processes as assigned.

Interpret rules, regulations, contracts, policies, procedures, and apply them in the performance of assigned job responsibilities.

Prepare quarterly report data and information for review and submittal.

Coordinate and / or assist in the coordination of group life, accidental death and dismemberment, and long-term disability programs, including researching and responding to claims.

Gather information and / or data as needed for informational purposes and / or for labor negotiations.

Update and maintain current data and information on the human resources and risk management related pages of the City's website.

Establish and maintain a variety of files and official records, most being confidential in nature.

May coordinate projects or special events and / or participate on employee committees.

Provide technical and / or administrative support to director and / or analysts as needed.

Participate in training and enrichment programs and provide training to internal team members on topics as assigned.

Perform work with a record of regular attendance and punctuality.

Perform related tasks and projects as assigned.

Education and experience equivalent to a high school diploma or GED and three years of related human resources and / or risk management experience in a city or county municipal agency or with another similar organization / firm performing relevant technical, paraprofessional, and support activities.

Examples of alternate ways to meet the above requirements, include, but are not limited to :