Personal Injury QA Analyst
VirtualVocationsPaterson, New Jersey, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Personal Injury Quality Assurance Analyst.
Key Responsibilities
Implement and execute a Personal Injury Quality Assurance program to enhance service quality and client experience
Monitor and assess communications (calls, emails, texts) for quality and adherence to protocols
Analyze performance data and prepare quality reports for management review
Required Qualifications
2-3 years of call center experience
Education equivalent to high school diploma or GED
Knowledge of quality assurance terminology, methods, and tools
Intermediate or higher Microsoft Office skills
Fluent in English; Spanish bilingual preferred but not required
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Personal Injury • Paterson, New Jersey, United States
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