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Senior Compliance Business Oversight Manager - Collections
Senior Compliance Business Oversight Manager - CollectionsTD Bank • Mount Laurel, NJ, US
Senior Compliance Business Oversight Manager - Collections

Senior Compliance Business Oversight Manager - Collections

TD Bank • Mount Laurel, NJ, US
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Senior Compliance Business Oversight Manager Collections

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program it's about creating a culture of compliance that will cascade throughout the organization.

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.

Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

The Senior Compliance Business Oversight Manager Collections will provide compliance advisory support and manage compliance risk across loan collections. This role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence. The ideal candidate will have experience in credit card, auto or other secured lending and a strong understanding of applicable regulations (Reg F, Reg X, FDCPA, FCRA, and SCRA) and how they apply to collection processes is important to this role.

The above details are specific to the role which is outlined in the general summary below. Please review the Desired Skills and Experience as you are considering this role.

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance / Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth & Scope :

  • Recognized as top level expert within the company and requires significant in-depth and / or breadth of expertise in a complex field and knowledge of broader related areas
  • Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
  • Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise
  • Anticipates emerging business trends and regulatory / risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
  • Serves as a source of expert advice to senior management in field of specialty
  • Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties
  • Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
  • Requires innovative thinking to develop new solutions
  • Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment
  • Works within general policies and industry guidelines
  • Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
  • Provides leadership guidance, makes recommendations and collaborates with business to facilitate that solutions meet the business needs on a complex project or program
  • Identifies and leads problem resolution for project / program complex requirements related issues at all levels

Education & Experience :

  • Undergraduate degree or equivalent work experience
  • 10+ years of experience

    • Desired Skills and Experience :

  • Experience in credit card, auto or other secured lending with a strong understanding of applicable regulations (Reg F, Reg X, FDCPA, FCRA, and SCRA) and how they apply to collection processes.
  • Large bank experience a plus, but not required
  • Experience reviewing and approving policies and procedures
  • Issues management, ongoing monitoring, and complaints management.

    • Customer Accountabilities :

  • Proactively advises the business of new and changed Compliance regulatory and / or policy changes
  • Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
  • Contributes to the development and implementation of Compliance programs
  • Guides partner through the development, implementation, oversight and management of effective Compliance Programs
  • Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
  • Represents Compliance on internal or external committees relating to designated business activities as required
  • Delivers relevant subject matter expertise and Compliance advice to business management
  • Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices
  • Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
  • Manages high risk initiatives and escalations; leads initiatives / guidance as appropriate

    • Shareholder Accountabilities :

  • Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures
  • Oversees respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
  • Partners with the governance & assurance function to develop annual awareness training
  • Conducts enterprise wide annual risk assessment for all TD businesses
  • Protects the interests of the organization identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
  • Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience
  • Actively manages relationships within and across various business lines, corporate and / or control functions and promotes alignment with enterprise and / or regulatory requirements
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

    • Employee / Team Accountabilities :

  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues / points of interest
  • Provides thought leadership and / or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
  • Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
  • Participates in personal performance management and development activities, including cross training within own team
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally

    • Physical Requirements :

  • Domestic Travel Occasional
  • International Travel Never
  • Performing sedentary work Continuous
  • Performing multiple tasks Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds Occasional
  • Sitting Continuous
  • Standing Occasional
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    Collection Manager • Mount Laurel, NJ, US